Loyalty Proposition Strategic Manager

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About The Role

It's an exciting time in Loyalty at Morrisons, we're looking for a Loyalty Proposition Strategic Manager to join our team. You will spend your time defining and shaping the broadcast offers proposition for our Loyalty scheme to drive engagement and ensure our scheme is best in class.

You will review existing propositions and develop new offer mechanics to delight customers and drive sales. Key to this role is the analysis and research to know what will drive engagement, as well as how best to set up scheme level test & learn programmes rolling out the most successful propositions to all 8 million loyalty members.

Commerciality is key for this role, although you will work with a wider data & insight team, the ability to ask the right questions and interrogate findings will be pivotal to delivering business and customer value.

We are looking for an innovative but pragmatic thinker able to come up with fresh ideas and an energy to deliver those ideas at pace.

This position follows a hybrid model with a 4.5 day working week*.

Our teams work from our vibrant head office in Bradford for three days and remotely for a day and a half, Monday to Friday.

Hilmore House, our head office, offers convenient amenities, including a subsidised on-site restaurant, coffee shop, convenience and sample store, a prayer room, free parking, and frequent company wide events and promotions.

Applicants should live within a reasonable commuting distance of our office.

Some of your responsibilities will include:

• Development of the Loyalty offers strategy to ensure we continue to innovate and keep the scheme fresh
• Responsible for market scanning and competitor gap analysis
• Develop a deep understanding of our Loyalty programme as well as broader industry trends to tailor our scheme to match customer needs
• Summarising the insight and analysis to shape future plans and to engage stakeholders in the scheme, including Commercial partners and Suppliers
• Go to market for new propositions

About You

For this role, we're looking for someone who is:

• Customer first with a great understanding of retail loyalty programme

• Analytical and numerical skills and commercial thinking
• Effective stakeholder management, the ability to work with other teams effectively
• Excellent communication and written skills
• Strong work ethic with high levels of drive and personal resilience
• Strong listening skills with a positive, 'Can Do' attitude
• Organised & able to manage numerous projects simultaneously
• Creative thinker

About The Team

About Us Description:

Marketing is a fast-paced, high energy function that drives sales by putting the customer at the heart of everything we do. The marketing team are our brand champions, making sure we give customers what they want, at prices they like, and delivering an experience that's always unmistakably Morrisons. The team pioneers and delivers industry-leading work in a collaborative and friendly environment with a forward-thinking, people-focused culture. Work is always challenging, frequently fun, and the career prospects are exciting.

About The Company

Our modern Head Office on the edge of Bradford is home to our different support teams from tech, marketing and finance to HR, trading and supply chain.

Alive with activity, this is where decisions are made and our corporate teams make sure everything runs smoothly. Here, you'll find comfy breakout areas, a coffee shop, newsagents and subsidised restaurant all within commuting distance of Leeds, Manchester and the Yorkshire Dales - always with free parking.

We host regular seasonal events and you'll often find our suppliers on site sharing details of their latest product. We're also committed to fundraising for our current charity partner.

Our business is fast paced and ever changing, as such we've lots of opportunities for you to play your part in our success. We'd love to meet you...

Some of the benefits you can expect as follows;

• 15% colleague discount in our stores and online, plus an additional 10% card for a friend or family members (subject to fair usage)
• Generous holiday entitlement
• 4 and a half day working week with flexible working hours
• Company pension contributions
• Perks with over 850 retailers
• Free parking onsite
• A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

Keep up to date with our latest campaigns, project updates and opportunities to get to know us better by clicking here

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