Loyalty Proposition Manager - 12 month FTC

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Job Description

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special...

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you'll do

Your key accountabilities will include

• Supporting the Senior Proposition Manager in designing and delivering the new loyalty proposition
• Analysing market, customer and performance data to feed into the most effective proposition design to maximise positive customer and commercial outcomes
• Developing a test and learn programme to ensure we are continuing to drive improvements in our proposition and customer experience
• Taking ownership of the overall Financial Services Loyalty critical path, leading your own delivery workstreams and partnering with commercial, payments and Sparks proposition leads
• Leading regular updates on Financial Services Loyalty, acting as a key delegate of the Senior Proposition Manager in senior partner sessions

Who you are

Your skills and experience will include

• A blend of analytical and creative thinking, able to build hypothesis from market, customer and performance insights to shape a compelling proposition
• Experience in loyalty, with knowledge of data driven marketing and personalisation a plus
• Ability to build strong relationships and collaborate cross functionally
• A confident communicator, able to distil the complex to engaging narratives
• Experience in delivering change and building a pathway through ambiguity

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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