Loyalty Partnerships Manager

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Location: London, Speechmark + Hybrid Working
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week - Mon to Fri

Hybrid

At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.

Who We Are

We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Be a part of Vodafone UK Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.

What you'll do

Manage the strategy and delivery of partnerships and rewards across the full suite of Loyalty activations for Vodafone. This encompasses working across the business to define and deliver strategy for Loyalty inclusion in new propositions and launches. Delivery of a range of external and internal rewards to unique customer segments. Key accountabilities:

Partnership Strategy:

• Create and deliver the VeryMe Rewards partnerships strategy and offer roadmap; working closely with the Partnerships agency to deliver both long-term strategic, and short-term tactical offers. Use customer insight & data science to support offer value, variety and relevance.
• Define the VeryMe Rewards B2B and B2C Proposition, using Vodafone's brand power.

Commercial Management:

• Lead ongoing negotiations and management of long-term Vodafone partners
• Maximise budget to secure best ROI and commercial terms with all partners.
• Propose budget, build business cases to achieve KPIs, communicating fiscal risk and success criteria.
• Negotiate and manage Legal and Supply Chain process for partner and agency contracts. Maintain promotional excellence in competition law, acceptable indemnities and liabilities, Privacy and Security and consumer T&Cs.

Collaboration:

Cross functional collaboration to continually enhance partnership opportunities, improve processes, and share learnings in regular forums.
Lead partner agency relationship and foster a collaborative environment, sharing key insight and ways to innovate.

Who you are

• Experience in a partnership, negotiation or account management role.
• Strong collaboration, planning, communication, negotiation, agency relationship and budget management skills.
• Equally skilled in partnership negotiation as the management and delivery requirements.
• Hands on experience of Loyalty partnerships, with strong knowledge of the UK competitive marketplace.
• Strong commercial acumen.
• Excellent organisational skills, ability to multi-task and thrive in a fast-paced environment.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects.

We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

#LI-Hybrid

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.