Loss Prevention Partner

About the roleLoss Prevention Partners protect Partners, customers and secure assets through efficient effective risk management and effective communication within their designated shops. This includes loss or damage to stock, loss of cash, and non compliance to process.

Due to working regulations, applicants must be 18 years or over to apply

What will you be doing?

You will be a member of the Profit Protection team and add value to the efficiency and profitability of John Lewis. 

● Mitigating the risk of malicious harm to Partners and Customers;

● Managing shrinkage performance within budget and risk appetite. 

You will play a key role in a John Lewis branch by investigating trends and reporting on key themes, thoroughly investigating shrinkage to protect our profit. You'll protect your fellow Partners and customers patrolling the shop floor to deter potential theft and monitor CCTV for signs of suspicious behaviour.

The role will address all aspects of Shrinkage, including, though not exclusive to, external and internal dishonesty, procedural failure, and administrative error within the John Lewis Partnership.

You will need to be confident and reassuring to be able to de-escalate conflict situations in the branch professionally

You will have to raise awareness of all aspects of shrinkage by supporting and coaching fellow Partners. 

You’ll work on a rota basis for this role and will be required to work a variety of shifts, including evenings and weekends

Will I receive training?

You will receive full and comprehensive training in the first few weeks of starting in your new role. If you do not have previous experience in this role don’t worry we will provide all the training you need.

Required Essential Experience, Skills and Qualifications

- Strong communication skills.

- Attention to detail/accuracy.

- Good customer service skills.

Desirable Experience, Skills and Qualification

- Previous experience in a loss prevention role.

- Previous experience in a customer facing environment.
 

Benefits

• 22 days holiday (up to 30 days based on length of service)

• Extensive training plan

• Equipment provided

• As a Partner, after completion of your 3-month Earning Membership period, you will be entitled to:

• 20% Discount at Waitrose & Partners on the majority of goods

• 25% Discount at John Lewis & Partners on the majority of goods

• 12% Discount at John Lewis & Partners on electrical & white goods 

• Defined contribution pension scheme and Life Assurance (4x annual salary)

To see all of our incredible benefits click here. 

Duties and Responsibilities:

As Partners - members of the Partnership - it's our responsibility to ensure our success for the future. We proactively seek out opportunities to continuously improve the way we work, taking action to ensure the Partnership is efficient and we are all as productive as possible. It's an ethos each and every Partner works by and you'll carry into your own role too.

Additional Information

With the potential need to detain or ban individuals committing criminal offences, this role requires applicants to be over the age of 18.

Please consider the following when making your application:

- Please be aware that due to the nature and activities of this role, all successful candidates will have a 5 year reference check, 5 year financial probity and a DBS check carried out on them through a 3rd party registered body. For more details on DBS checks and what these entail, please visit the Government website.

- We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.

- Print off the job description now if you require it.

- Ensure you have an up-to-date CV.

About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting. If required, you’ll find out more about vetting throughout the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.