Logistics Manager (Via Arno)

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Via Arno gives people access to the best craftsmanship from around the world. By enabling artisans to showcase and sell their work, Via Arno aims to help them grow their businesses for the long term and to build a global community inspired by their creativity.

Human talent is at the heart of this community, drawing people together through works of beauty in form and spirit. A bridge between craft and how we live now, Via Arno is a place to find original homeware, jewellery, clothing, accessories and unique, rewarding experiences.

Via Arno works alongside the Michelangelo Foundation for Creativity & Craftsmanship to champion human talent and endeavour. It is a new company based in London, part of the Richemont Group.

The Logistics Manager will play a pivotal role to deliver our purpose and vision. This position is responsible for providing E2E logistics in a drop-shipping model, providing support to artisans and clients as well as to internal teams, namely Artisan Management, Private Client, Trade & Corporate and Digital teams.

HOW WILL YOU MAKE AN IMPACT?

• Manage carrier relationships ensuring accurate reconciliation of charges, monitoring SLAs, costs and timely delivery of all customer orders.
• Manage bespoke and complex ad hoc shipping requests for customer deliveries.
• Work with internal platforms to ensure all customers, artisans and internal teams receive the highest visibility and standards throughout the E2E supply chain.
• Ensure accurate HS classification for all products and maintain all platforms relating to shipping, duty and tax rates and product classification.
• Maintain the artisan procedure manual, ensuring all needs of the artisans are considered and presented in a clear and concise format.
• Continually evaluate the accuracy and use on the artisan manual and other internal policies and procedures, continually improving where possible.
• Work in full alignment with artisan business support across all business functions and their touchpoints with the artisans, including but not limited to WISMO requests.
• Monitor and implement applicable control points ensuring KPIs are met.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Experience in managing global shipping, including HS classifications is mandatory
• Experience in e-commerce is an advantage
• Experience in working with Order management platforms
• Understanding and application of product and trade compliance
• Strong organisational skills and numeracy
• Highly collaborative, resourceful, strong interpersonal skills
• Entrepreneurial mindset, high level of flexibility, proactivity and change agility
• Ability to work in a fast-paced, ambiguous environment to support the establishment and scaling of the business.

WHAT MAKES US DIFFERENT?

Joining Via Arno at this time offers an exciting opportunity to be part of the growth journey of a dynamic start-up that will occupy a unique place in the luxury sector.

We are actively seeking diverse backgrounds, skills and perspectives, as we seek to build a culture and organisation that celebrates our differences and thrives because of them.

YOUR JOURNEY WITH US:

• Initial screening call with Richemont Talent Team
• Interview with the Hiring Manager
• Interview with the HR Manager

#Richemont #WeCraftTheFuture