Logistics Manager

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TALA has been on a rocket ship since its founding in 2019 by entrepreneur Grace Beverley. Built on largely organic socials, today we are a digital-first, multichannel women's athleisure brand with a multi-faceted growth and retention strategy. At just 5 years old, we're trading on impressive numbers, including profitability. Off the back of our success, we've just closed a £5m fundraise round with world class institutional investors, garnering global media attention and are poised for our next stage of growth.

We're looking for a Logistics Manager to join our growing team in London. This role reports into the Head of Finance, but you'll be flexible and comfortable working autonomously. You will share line management responsibilities for a shared resource, who currently reports directly into the Customer Services Manager. We're at a critical point in our journey, growing internationally and exploring new routes to market and this role will be pivotal in delivery of new projects planned over the next 3 years of our growth.

This is an exciting opportunity for someone who is looking for their next challenge in a well-funded, fast paced, and high growth start-up!

This is a full time role, based at our office in SW London.

Tasks

Day to day you will:

3rd Party Warehouse Management

• Liaison with 3PL warehouse and carriers to ensure order queries are dealt with in a timely manner
• Ownership of stock discrepancies, investigation between 3PL and Suppliers and resolution
• Planning and analysing the budget for fulfilment, storage and logistics costs
• Manage the 3PL through KPIs and SLAs

Supply Chain Management

• Accountability for forecasting of inbound and outbound quantities and forecast
• Liaison with freight forwarder and keeping the business updated with arrival dates for stock
• Partner and communicate with manufacturers, suppliers, and customers

Carrier Management

• Select carriers for transportation and negotiate rates and contracts with carriers
• Accountable for a smooth customer journey, escalation of lost parcels and complaints
• Seek to find improvements to customer journey (order through to delivery)

Wholesale Supply Chain

• Booking in orders for our wholesale partners with their nominated carriers
• Liaison with Finance to ensure invoices to wholesale partners are generated in a timely manner

Projects

• Supporting new initiatives for improved customer journey including packaging, returns and sustainable delivery methods
• Supporting international expansion through favourable shipping routes and alternative warehouses overseas
• Develop new strategies to streamline processes and reduce costs

Requirements

You should:

• Have a passion for retail and logistics
• 5+ years of experience working in logistics, warehouse, or transportation operations
• Firm grasp of supply chain, inventory, distribution and customer journey
• Strong team player and great communicator
• Exceptional organisational and analytical skills
• Working knowledge of logistics and inventory software
• Communicate proactively and productively in both oral and written exchanges and
• Convince others to pursue actions via clear, informed, and actionable advice
• Be data driven and very comfortable with excel and analytics

Benefits

What we can offer:

• Competitive salary and package
• Fun, start-up working culture
• A sense of mission, and contribution to the greater good
• Employee discount and allowance on the best sustainable athleisure clothing in the UK

Our shopping habits are driven by global powerhouse fast fashion brands, churning out hundreds of thousands of cheap clothes every day, telling us we must shop and wear the latest styles.

TALA is the brand you always knew you wanted but could never quite find - responsibly made activewear and off-duty styles at competitive prices without the need to compromise on high-performance designs and flattering fits. TALA was founded in May 2019 by fitness entrepreneur Grace Beverley to disrupt the fast fashion and activewear industries after years of working in the space.
We are TALA. Flattering fits you feel good in and good about.