Logistics Export Op's Manager - EU Hub

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Job Description

NB: To stay close to customers, our support teams in our Paddington Support Office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special...

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household
• Competitive holiday entitlement with the potential to buy extra holiday days!
• A generous Defined Contribution Pension Scheme and Life Assurance
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work

What you'll do

Your key accountabilities will include

• Manage logistics provider(s) to achieve operational critical metrics and defined customer service levels through weekly / monthly / quarterly review

• Own site capacities and capabilities on a week to week basis ensuring any constraints are fully understood and handled accordingly with key partners

• Act as the day-to-day operational logistics contact for internal and external partners. Make and implement operational decisions, always balancing cost and service.

• Work in conjunction with the Global Logistics Manager to understand in-country partner constraints and identify how the UK operation can support these.

• Work with the inbound teams and trading teams to ensure we are delivering the most efficient E2E supply chain

Who you are

Your skills and experience will include

• Warehouse Operations experience including working with 3rd Party Logistics' providers

• Knowledge of what is required to deliver a world class operation and the relevant Warehouse Ecomm technology and how and when it's appropriate to use

• The ability to thrive in a pressured environment which values fast, impactful delivery. Who can develop and improve an operation over time driving operational improvements and cost savings

• An excellent communicator, with the ability to communicate clearly in both verbal and written formats across all levels of our business. Presenting information and proposals in a professional, structured and persuasive way, eliminating ambiguity

• Able to identify continuous improvement opportunities in the warehouse(s) to optimise cost, service and safety. Working collaboratively with the onsite team to deliver this and ensure a continuous improvement approach is embedded

Everyone's Welcome

We are ambitious about the future of retail. We're redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We're reimagining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen!

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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