Location Manager

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Location Manager
Location: Tudor Rose Court, London
Hours: 30 hours
Salary: Up to £26,707 per annum pro rata ( up to £22,255.83 per annum)

Tudor Rose Court, a prestigious mixed-tenure housing community, is seeking a dedicated and skilled Location Manager to join our dynamic team. If you are passionate about providing high-quality housing services and creating a vibrant community environment, this role is perfect for you

As the Location Manager, your primary objective will be to ensure the delivery of exceptional services and a safe, secure, and welcoming environment for our residents.

Key responsibilities include:

• Service Delivery: Oversee and manage all aspects of the designated location, ensuring services are delivered to a high standard and tailored to meet the needs of our residents. Ensure compliance with the Head Lease, relevant lease/tenancy agreements, and legislation.
• Resolve all complaints within service level agreements ensuring that the customer is kept informed throughout.
• Managing communal areas, for example lounge, guest room and working with residents to enable them to love living in later life.
• Community Development: Foster a sense of community and promote independent living among our residents. Develop innovative services and establish links with the wider community in collaboration with the Residents' Association.
• Safety and Compliance: Accountable for maintaining a safe and secure location, conducting regular checks, including health and safety assessments, and adhering to established policies and regulations.
• Budget Management: Stay within budgetary limits and effectively manage resources to provide value for money while highlighting any potential overspends.

To excel in this role, the following skills and knowledge are essential:

• Practical understanding of leasehold and rented management, service charges, and the ability to read and interpret lease and tenancy agreements.
• Proficiency in monitoring budgets, service charge accounts, and sinking funds.
• Basic knowledge of building maintenance and health and safety requirements.
• Experience in developing wellbeing services and promoting community cohesion.
• Strong management skills to effectively oversee and monitor external contractors.
• Proficiency in Microsoft Office applications and other relevant software systems.
• Excellent communication skills, both written and verbal, to engage with residents, families, care organisations, contractors, and colleagues.
• Familiarity with the DATA Protection Act and the ability to maintain residents' personal information confidentially.
• Ability to communicate technical information in a clear and easily understandable manner.
• Demonstrated ability to build rapport with residents, listen to their views, and create a harmonious community environment.
• Effective leadership skills to motivate the team and deliver a collaborative approach to service provision.
• Working with the Residents Association.

At Tudor Rose Court, we are committed to creating an inclusive and supportive work environment. We offer competitive compensation, ongoing training and development opportunities, and a chance to make a meaningful difference in the lives of our residents.

Anchor - a great place to work

Anchor is England's largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We're not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we'll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options

Finance

• Pension plan - contribute between 4% and 8% and we'll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a member of Inclusive Employers, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.