Loan Solutions Manager
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BNP Paribas is the European Union's leading bank and a key player in international banking. We operate in 65 countries and employ 190,000 people, including nearly 145,000 in Europe. Our Group holds key positions in its three main fields of activity: Commercial, Personal Banking & Services; Investment & Protection Services; and Corporate & Institutional Banking (CIB) for corporate and institutional clients.
Our Securities Services business, which forms part of CIB, is a leading global custodian providing specialist post-trade and asset servicing solutions to buy and sell-side market participants, corporates and issuers. Based in 35 locations around the world, our award-winning Securities Services teams have built one of the most extensive custody network in the industry, giving clients the connectivity and local knowledge they need to navigate change in a fast-changing world.
Corporate Trust Operations provides debt solution services across a variety of products, focusing primarily on the Collateral Debt Obligation and Loan Fund markets. We provide a premier account administration service for loan portfolios across a number of global clients.
• Lead and take ownership of a Team of Specialists delivering the daily operational and oversight requirements of Loan & Debt Operations UK.
• Providing Managing oversight of Loan Solutions IOC Portugal's service delivery and provision of Collateral Administration, change and client facing support locally.
• Management of Client, internal and external stakeholder relationships ensuring contractual commitments and deadlines are met.
• Owning and driving first class client service and to ensure that oversight and control are top priority in an evolving model to drive a risk excellence culture.
• Develop a strong working relationship with Staff andTeam Leaders in IOC Portugal to ensure that the operating model remains efficient and effective.
• Work alongside the Department Head to develop and execute the strategic plan for the Business.
• Train and develop Loan Solutions Specialists and other Junior members of staff.
Key Responsibilities
Loan Solutions Activity
• Act as Managerial Key Contact for Client relationships on the Loan Solutions UK service delivery across both Loan & Collateral Administrations platforms as required.
• Oversee the service delivery completed in Loan Solutions Portugal and Oversight UK, ensuring the service is of a high standard and on time, monitoring in accordance with SLA and prevailing governance.
• Manage any client queries or escalations ensuring appropriate actions are taken to resolve any service issues in a timely manner
• Monitor the overall service provision and ensure that monthly MIS complete in Portugal is accurate and a true reflection of the service delivery
• Responsible for ensuring all client KPI's and service delivery commitments are being met in accordance with client service level agreements
• Manage and support staff to contribute to enhancements, change controls and the on board of new business and service delivery
• Working with colleagues and internal stakeholders to support onboarding of new funds across the Loan Solutions product portfolio.
• Monitor the ongoing production process and the effective utilisation of resources.
• Act on feedback from client reviews to maintain client satisfaction.
• Oversight of local and IOC production activity
• Monitor team performance, identifying potential savings and improvements and escalating any issues as appropriate.
• Set an example and promote a culture of 'Risk Excellence' within the team, encourage an environment of openness that welcomes effective challenge and supports open discussion.
• Ensure the Head of Department and others, as appropriate, are kept aware of all issues/problems/queries/work in progress that may impact the quality of service being given
• Adherence to bank policies and compliance requirements.
Self Management / Personal Development
• Maintain a detailed understanding of :
o The scope of the role's managerial responsibilities
o the competence of the staff reporting to you
• Ensure that your team has clear understanding of their reporting lines, authority levels, scope of responsibilities (including those delegated to them and those they delegate), objectives, training and competency requirements plus progress is reviewed regularly in line with company policy, and are regulatory registered where appropriate for their role
• Develop effective working relationships and communications with staff and ensure that staff are motivated, developed and supported.
• Monitor absence levels and ensure absence management procedures are followed
• Manage own time and activities effectively setting an example through good housekeeping and time management
• Take responsibility for personal development and training.
• Keep up to date with legislative and regulatory changes affecting the business.
• Actively participate in the objectives and appraisal processes by completing a self-evaluation and suggesting appropriate development to ensure own effectiveness in a changing business context.
Manage Relationships
• Develop and maintain good relationships with senior staff in client organisations.
• Participate in Service Reviews and ad hoc client meetings and act as a focal point for Client Communication
• Liaise with clients on current and future services and issues.
• Provide support to clients on projects and investigations.
The Requirements
Essential
• Strong management skills
• Excellent communication and interpersonal skills
• Team building and development skills
• Delegation skills (adhering to accepted limits of delegation)
• Microsoft Office
Preferred
• Prior experience of CDO's/Direct Lending and Loan funds and their administration
• Cash and asset reconciliation experience
• Understanding of loan trade documentation, transfer certificates, pricing letters etc.
• Ability to read, understand and interpret legal documentation, such as Offering Circulars, Facilities Agreements etc.
• Sentry
• Bloomberg
• Neolink
Equal Opportunities
BNP Paribas promotes equality of opportunity and is committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
As an employee with BNP Paribas, we want to make sure that you are rewarded for your commitment. As such, you will be entitled to our award winning benefits package which includes a generous holiday allowance of at least 34 days (including bank holidays), a non-contributory pension of 12%, private healthcare, GP service and dental cover all as standard, along with a number of personal insurances such as income protection, life assurance and personal accident insurance. We believe in ensuring all our employees have a positive work life balance so in addition you will also have access to a variety of flexible lifestyle benefits such as cycle to work and green car leasing schemes, season ticket loans and reduced cinema and gym membership to name a few.