Liz Earle - Customer Advisor

Job Description

Contract: Fixed-term until June 2027

Shift pattern: 7.5 hours per week - must be available to work some weekends

Salary: The salary for this role is £26.513.19 - £30,482.35 depending on location. For this 7.5 hours role, the salary will be pro-rata to £5,302.64 - £6,096.47.

Recruitment Partner: Brionie.Booth@boots.co.uk

Are you passionate about skincare and delivering exceptional customer service? Join us as a Liz Earle Customer Advisor at our John Lewis Norwich store and become part of a dedicated team that brings natural and effective skincare to life for our customers.

As part of the Liz Earle counter team, you'll play a key role in creating a welcoming and personalised shopping experience. This is a relationship-led role where you'll build trust with customers, recognise and welcome returning clients, and develop a loyal local following.

You'll bring the Liz Earle brand to life through expert knowledge, genuine passion, and outstanding service.

What you'll be doing

As a Liz Earle Customer Advisor, you will:

• Deliver exceptional customer service to every visitor
• Provide personalised consultations and skin services such as facials and product trials
• Build strong, lasting relationships by understanding individual needs and preferences
• Drive sales through confident product recommendations and sharing about our amazing offers and promotions
• Maintain a beautifully presented counter that showcases the incredible Liz Earle range

What you'll need to have (our must-haves)

• A genuine passion for skincare.
• Excellent communication and interpersonal skills.
• Experience in a customer-facing role, ideally in retail.
• A proactive approach to building relationships
• Proven experience driving sales.
• Flexibility to work weekends as needed.

It would be great if you also have

• Experience using skincare products on customers

Where your brilliance can take you

At Liz Earle, we believe in your potential-offering a clear pathway to progress into a Counter Manager role and CIBTAC qualification that provides valuable, transferable skills across the wider beauty industry.

Our comprehensive training covers skin physiology, how to look after the the skin both inside and out, skin ageing, and more all within a supportive, empowered culture where everyone is respected and encouraged to thrive.

Rewards designed for you

• Employee discount of up to 75% on Liz Earle Products
• Additional John Lewis Discount
• Quarterly Liz Earle Goody Box
• Discretionary team bonus scheme
• Become a certified skin expert with our CIBTAC (Confederation of International Beauty Therapy and Cosmetology) certification
• Generous holiday allowance that increases with length of service
• Personal Pension Scheme

Who we are

Five iconic brands make up No7 Beauty Company - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone. We have a reputation for scientific innovation and create products with proven results, whilst being environmentally sustainable and socially responsible.

We are an equal opportunity employer. No matter where you work in No7 Beauty Company, we will empower you to be your authentic self. We share a culture where diversity, equity and inclusion are at the center of everything we do.Join us and together we can achieve more. Find out more here.

What's next?

If this sounds like the role for you, we'd love to hear from you! If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps.

We are happy to provide reasonable adjustments to help you be at your best during the application and interview process.

Join us at Liz Earle and be part of a team that makes a difference every day!