Litigation Team Manager
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Litigation Team Manager
Department: Debt Recovery
Employment Type: Permanent - Full Time
Location: Leeds
Description
As a Litigation Team Manager, you will be responsible for ensuring sufficient resource exists and is correctly allocated to achieve agreed service levels and you will play a vital role in supporting customers and providing excellent service.
You will develop and lead an engaged and committed litigation team that nurtures long lasting relationships with our clients.
The team of Litigation Paralegals play a vital role within our recoveries department by assisting in the management and progression of possession claims through the County Court. As a Litigation Team Manager, you will with the Head of Recoveries and other senior staff, to develop best practices that deliver high quality customer rehabilitation services and achieve the agreed business plan.
The role is full time, Monday to Friday 37.5 hour per week at our office in Leeds.
Key Responsibilities
- To ensure the Litigation Team is correctly structured and resourced to deliver to agreed service levels.
- To ensure that clear roles, responsibilities and objectives exist for all team members.
- To ensure the Litigation Team receive the training required to enable them to perform their roles effectively.
- To ensure that team members escalate sensitive matters to an appropriate member of the Recoveries Management Team as soon as they arise.
- Perform one to ones with team member at the agreed frequency.
- To maintain awareness of existing client's business values and commercial issues.
- To contribute to client relationship management at an operational level.
- To ensure that client management information reporting requirements (both ad-hoc and prescribed) are met for your service area.
- To ensure compliance with Flint Bishop policies and procedures, and professional obligations under the Solicitors Code of Conduct, at all times.
- To identify and facilitate systems and process improvements that will help improve the services we deliver to our clients and their customers.
- To understand client systems, we are required to use and to train team members to use them effectively.
Skills, Knowledge and Expertise
- Personable and strong communication skills, both written and interpersonal
- Capable of hands on problem-solving, with ability to generate ideas and solutions
- A positive and determined approach to researching and analysing new business opportunities
- Ability to cope with competing demands and to prioritise tasks
- Excellent organisational and time management skills
- A 'team player'
- In-depth knowledge of mortgage possession proceedings and customer rehabilitation combined with demonstrable people management and client liaison skills.
Disclosure will be required in the event that a position is offered.
Financial checks will be required in the event that a position is offered.
Benefits
What we offer?
- Competitive salary
- Bonus potential
- Life insurance
- Great working environment at our Leeds offices
- Career development opportunities
- 25 days holiday plus bank holidays
- Options to buy & sell 1 week's holiday
- 1 week's holiday carry over
- Extra day off for your birthday
- Staff card discount scheme for local shops
- Social days and evenings on the firm
- Staff discounts on legal services