Lewisham Community Pilot Programme Manager

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South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

We have an incredibly exciting and rare opportunity to lead and manage the successful implementation of an exciting new community mental health pilot. The programme is a strategic priority for the Trust and will have a major national profile with NHS England who are hoping that the pilot will radically transform how we deliver mental health care in the UK.

Following a highly competitive bid process, Lewisham was selected by NHS England as one of six national pilot sites to test a new model of mental health care for adults with serious mental health needs. The bid was led by South London and Maudsley NHS Foundation Trust, as part of the Lewisham Mental Health Alliance.

Main duties of the job

The Programme Manager will lead a diverse group of stakeholders, manage dependencies across programmes, and support the strategic objectives of the pilot through structured methodologies and effective leadership.

Working collaboratively with operational and leadership teams, and NHS England, the role will foster a culture of shared learning, and adaptive change management.

This position is key in driving the evaluation framework, supporting decision-making for future interventions, and maintaining high programme quality as it transitions into business as usual.

This dynamic role requires flexibility, expertise, and an ability to act as a trusted advisor to internal and external partners, contributing to the development and delivery of the pilot, as well as exit strategies, and future investment planning for the redesign of mental health services.

Working for our organisation

South London and Maudsley NHS Foundation Trust (SLaM) offer the widest range of NHS mental health services in the UK as well as substance misuse services for people who are addicted to drugs and alcohol. We work closely with the Institute of Psychiatry, Psychology and Neuroscience (IoPPN), King's College London and are part of King's Health Partners Academic Health Sciences Centre. There are very few organisations in the world that have such wide-ranging capabilities working with mental illness. Our scope is unique because it is built on three major foundations: care and treatment, science and research, and training.

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family.

We want you to feel like you are part of a close knit team at South London and Maudsley. It's important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer.

Detailed job description and main responsibilities

Key Responsibilities of the role:
• Lead, support, and drive the implementation plan of the Lewisham community pilot and ensure that delivery is within set timelines and resources and outcomes.
• Be an integral part of the implementation team, and work closely with the SRO, Programme Director, Operational and Team Leadership to provide effective change management and programme management for implementation of the new model.
• Be a key link between the programme team and the NHS England national support team, and engage with other pilot sites, across the country, sharing learning and insights.
• Drive the evaluation approach that may inform changes to improve the approach and aid decision-making about future courses of action.
• Manage and utilise the necessary tools, templates and methodologies required to support the development of the programme.
• Participate in relevant internal and external working groups or projects and be a trusted advisor, provide expertise, and constructive challenge, as and when required.
• Lead a diverse group of stakeholders and support them with the large-scale change, as well as have the ability to adapt approaches, so that the change can be managed in the most effective way.
• Manage dependencies of other programmes and ensure realistic plans are in place.
• Develop and maintain realistic programme delivery plans with support from key stakeholders, in accordance with the Governance arrangements in place, and publish these to the SRO and the Programme Board, as well as any other groups/forums, in a timely manner.
• Establish and ensure appropriate controls are put in place to maintain the quality of services and ensure the programme is successfully transitioned into "Business as Usual" once completed.
• Develop exit plans as the programme nears completion, contributing, as appropriate, to the development of business case proposals for future investment plans and potential return on investment.

Person specification

Education and Qualifications

Essential criteria

• Degree and/or Masters or Equivalent qualification
• Programme Management Qualification E.g. Managing Successful Programmes (MSP) or equivalent relevant experience.

Desirable criteria

• Change Management qualification, and/or equivalent experience.
• Evidence of continued professional development.

Experience and Knowledge

Essential criteria

• Extensive experience of leading change programmes in large/complex organisations
• A successful track record of delivering programmes, to time, cost, and quality
• Experience of leading the development and/or implementation of quality/cost improvement plans
• Previous experience of managing change across multi-disciplinary organisations
• Experience of developing and producing implementation plans and strategies
• Experience of working with a range of internal and external stakeholders and fostering positive relationships
• Experience of managing and motivating a team (including subordinate staff)

Desirable criteria

• Experience of working at a strategic level in the NHS, in a mental health environment
• In depth understanding of how mental health hospitals work. • Excellent commercial acumen that may have been developed in the private or public sectors
• Excellent commercial acumen that may have been developed in the private or public sectors
• Working knowledge of NHS finance and accountancy

Skills and Abilities

Essential criteria

• Programme Management competencies, including well developed planning and organisational skills and the ability to work under pressure and meet deadlines
• Ability to develop strong relationships with Executives, clinicians and other senior managers and teams
• Excellent communication skills, both written and oral and including presentation skills
• Strong leadership qualities, and ability to lead by example, and inspire others
• Strong influencing and negotiating skills and the ability to listen and respond to the needs of a wide range of stakeholders
• Excellent interpersonal, persuasion and influencing skills
• Ability to establish collaborative working relationships with a wide range of internal and external stakeholders
• Ability to think strategically and to analyse complex issues
• Ability to prioritise and manage own workload with minimal supervision
• Ability to demonstrate initiative and resilience to deal with challenges and resistance
• Ability to delegate and make recommendations based on an analysis of options
• Ability to deliver results and outcomes
• Able to analyse complex data, reports and interpret statistical (including financial) data and draw conclusions. Must be numerate

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
• Ensuring that all our services and all staff understand and support our commitment
• We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

• That all applications for this post will need to be made online
• That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
• That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
• That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
• That should you not have heard from us within three weeks from the closing date your application has not successful
• That priority consideration for applications may be given to at-risk NHS employees
• That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
• That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe'

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Lewisham Community Pilot Programme Manager (PDF, 352.6KB)
• SLaM Staff Benefits (PDF, 1.1MB)
• Happy to Talk Flexible Working (PDF, 680.1KB)