Lettings and Nominations Manager (0916)

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About Sage Homes

Set up in 2017 and funded by Blackstone and Regis to help address the housing crisis in the UK, Sage Homes has now delivered more than 21,000 homes all of which are affordable. A further 2,500 new homes are in our construction pipeline.

Sage is proud to be England's largest provider of newly built affordable homes for five successive years, providing our customers with high-quality, energy efficient properties (98% of Sage homes are EPC A or B) to live in safe, secure and thriving communities.

At Sage Homes, we remain committed to our mission of making new homes affordable for those who need them most, while delivering great customer support.

About the role:

The Lettings and Nominations Manager leads the end-to-end delivery of lettings and nominations, ensuring homes are allocated efficiently, compliantly, and with a strong customer focus. The role oversees Local Authority partnerships, drives team performance, and ensures high-quality, timely lettings outcomes.

The role is based in our Northampton office . We offer hybrid working with three days per week in the office and two days from home.

Responsibilities include:

• Oversee the full lettings and nominations process for newbuild and relet homes, ensuring compliance and efficiency.
• Manage relationships with Local Authorities, acting as the senior operational contact for nominations and allocations.
• Ensure properties are advertised, allocated, and let within agreed timescales, minimising void periods.
• Lead, coach, and manage the lettings and nominations team to deliver performance targets.
• Maintain quality assurance, ensuring affordability checks, eligibility and tenancy sign-ups meet policy and regulatory standards.
• Drive continuous improvement, using data and digital tools to enhance lettings processes and service delivery.

About you

• Strong operational knowledge of lettings, allocations, and Local Authority nomination processes
• Effective stakeholder management and relationship-building capabilities
• Excellent communication skills, both written and verbal
• Strong analytical skills with the ability to use data to drive performance improvements
• High proficiency in housing management systems and CRM platforms
• Relevant experience within a housing association, Registered Provider, Local Authority or private rented sector
• CIH Level 4 qualification or equivalent
• Demonstrable experience managing teams and delivering operational services

We are committed to ensuring you have the best career here at Sage. As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business. This includes internally and externally delivered development programmes and opportunities to study for professional accreditations and qualifications.

Culture and benefits:

At Sage Homes, we want to empower diverse, ambitious people to thrive. We are fast-paced and inclusive, and encourage our people to use their passion, curiosity and inventiveness to help us create safe places for our customers to flourish.

To make sure our colleagues feel welcome and cared for, we provide a suite of excellent benefits, including:

• 25 days holiday, and an additional day for every year's service (up to five years)
• Annual discretionary bonus scheme
• A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions
• Study support package, helping you achieve your personal and professional development ambitions
• Workplace Pension - matching personal contributions up to 5%
• Cycle to Work scheme, helping you save up to 40% on a new bike and accessories
• Electric car scheme, enabling you to rent a brand-new electric car at low-cost payments
• Wellbeing support through MyndUp
• Two days' paid volunteering leave a year, allowing you to support causes you care about
• Charity fundraising support, with match-funding up to £1,000 for good causes

We believe that investing in our people is key to our success. Our benefits are designed to support your well-being, professional growth, and work-life balance, ensuring you feel valued and empowered to make a difference every day.

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