Leisure Experience Manager

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Leisure Experience Manager

Application Deadline: 9 September 2025

Department: Ents & Leisure

Employment Type: Permanent - Full Time

Location: Minehead

Description

To support the Entertainment and Leisure Senior Manager in the overall success and consistent running of the leisure operation and delivery.

The Leisure Experience Manager will be a key position to support and drive revenue and marketing for all leisure retail areas within the Leisure and Sports department. They will need to have a keen eye for brand experience and fostering new ideas to reach internal targets.

You will oversee the leadership and development of the Leisure Leaders and their teams, including Fairground, Splash, and Sports.

Key Responsibilities

Co-ordinate and support the Leisure Leaders to ensure all elements of our leisure experiences are delivered as directed, maintaining consistency of delivery and experience.
Supporting the leaders in their use of the SAM business tool.
Consistently evaluate the quality of the delivery of all leisure experiences.
Ensure that all activity environments and general leisure areas are maintained effectively and are kept safe, clean, and presentable at all times.
Exceed customer expectations by ensuring all leisure activities and events are executed to the highest possible standard.
Work with the Entertainment and Leisure HOD, the Ents and Leisure Co-ordinator, Entertainment Experience Manager and Technical Manager on the overall schedule for each break.
Drive new ideas and initiatives to support revenue growth in leisure retail spaces, ensuring brand alignment and guest engagement.

Support and develop the Fairground Manager, Splash Manager and Sports Manager, empowering them to lead their teams effectively.

About You

We are looking for a passionate leader with exceptional knowledge and solid experience of managing a team, with the ability to work to deadlines. High-spirited and fun-loving, you'll be a multi-tasker with excellent communication skills and a genuine enthusiasm for delivering memorable guest experiences.

You should be:
Passionate about developing innovative concepts that elevate the leisure experience and drive guest engagement.
Strongly business minded, with a focus on revenue growth, performance, and achieving commercial targets.
Experienced within the leisure, entertainments, or hospitality industries.
A problem-solver who is a committed team player and able to work on your own initiative when necessary.
An excellent communicator, confident in engaging with teams at all levels.
Curious, with the courage to challenge the status quo and foster continuous improvement.