Learning Manager Cabin Crew (UK)

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Company Description

About Us

Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands - Qantas and Jetstar - operating regional, domestic, and international services.

Job Description

• Lead the learning and development strategy for Qantas Cabin Crew UK
• Facilitate world class training programs regionally as a subject matter expert
• Permanent, full-time job opportunity, based in Hammersmith and Heathrow

The Learning Manager Cabin Crew UK is a key role responsible for driving the regional learning strategy for Cabin Crew and implementation of world class customer service development programs and training. As a conduit between Australia and the UK, this role will primarily provide expert input on aligning onshore content for a regional audience. The role will also be responsible for updating and overseeing the implementation of new processes and projects for international learning and development, in the UK. Additionally, this role indirectly manages a team of SME Facilitators, providing regular consultation, advice and coaching. As well as observing all aspects of training delivery, delivering train the trainer sessions, conducting training assessments and actively driving best practice approaches to training delivery.

Key Responsibilities:

• Manage the customisation, development and delivery of Cabin Crew training programs
• Ensure Cabin Crew training programs deliver competent and skilled crew to the operation
• Manage the development and delivery of innovative learning materials for UKEMEA region
• Drive continuous improvement to achieve integration of operational and service training programs
• Drive strategy and development of stakeholders to support training requirements
• Develop and monitor clear performance objectives and deliver timely coaching and feedback
• Manage project initiatives to ensure Cabin Crew capability outcomes align to strategic objectives

You'll have:

• Relevant L&D experience in an operational environment
• Exceptional presentation and facilitation skills and knowledge of adult learning principles
• Experienced in business partnering, consulting and influencing at a strategic level
• Sound analytical, conceptual, and problem-solving skills that are customer service focused
• Exceptional leadership and people management capability
• Project management and process improvement experience and expertise
• Self-motivated, proactive, and able to deal with ambiguity, complexity and confidential information
• Exceptional written and verbal communication skills with all levels of an organisation
• High degree of computer literacy and experience using MS Office 365

The Qantas employee benefits program offers benefits that extend well beyond travel

• Enjoy heavily discounted air travel from the UK to Australia, within Australia, as well as exclusive deals on accommodation and holidays
• Private Medical Insurance via AXA Health and Health Cash plan
• Personal development with access to thousands of online courses on AcademyQ
• Well-being support

The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We embrace diversity and encourage applications from people with disability. Candidates will have the opportunity to request support or reasonable adjustments during the recruitment process in order to demonstrate their ability to meet the inherent requirements of our roles.

Applications close Wednesday, the 29th of January 2025

*please note you must have the right to live and work in the UK to be eligible for this role*