Lead Technical Program Manager - ServiceNow

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Job Description

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager in the Corporate Sector Infrastructure Platforms team, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Interested in joining one of the largest ServiceNow transformation programs in the world? JPMC is leveraging the power of the ServiceNow platform to rationalize processes, automate workflows, and create a unified data model. With over 50,000 fulfillers and 320,000 end users, this program provides the complexity and scale you are looking for to take your ServiceNow career to the next level. We embrace agile principles and values, favor DevOps practices, and view infrastructure as code, all while we continue building a world class enterprise platform that supports our growth and ambitious vision. The CTO organization is looking to expand the reach of the ServiceNow platform and currently recruiting smart, highly collaborative individuals, with a technical curiosity, and a strong desire to elevate their ServiceNow career.

Job responsibilities

• Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
• Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
• Collaborate with cross-functional teams, including engineering, UX, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
• Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness
• Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team
• Work closely with internal customers to understand their requirements and target user experiences
• Develop and complete transition plans for internal teams to adopt ServiceNow, schedule releases for multiple simultaneous projects within our team.
• Create communication strategies, plans and execute for transition activity
• Come up with innovative ideas to track, report and present platform adoption rates to ensure the project is achieving the agreed benefits.
• Collaborate with technical staff to ensure the solutions being developed can be easily adopted by the hundreds of teams that need to migrate.
• Drive initiatives within the team from inception, through strategic development, production to completion.

Required qualifications, capabilities, and skills

• Experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
• Advanced experience in utilizing technical fluency, including knowledge of vendor products and managing vendor relations, to enable on-demand access to shared pools of applications and services
• Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities
• Excellent knowledge of project management tools and techniques.
• Strong communication, written and presentation skill
• A positive can-do attitude and ability to work under pressure with multiple teams and deadlines.
• Ability to be in the details, as well as distill and filter the right information for the right audience.

Preferred qualifications, capabilities, and skills

• Service Now is a huge plus - preferred not essential

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.