Lead Technical Program Manager

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Job Description

The local Tech Center Leadership team is comprised of the Tech Center Lead, Tech Center Manager and local leads of the Tech Center workstreams. Today, JPMC Technology is engaged in a global uplift of our technology capabilities and our technology centers play a critical role in that transformation. The local Tech Center leadership provides direct and indirect support to a range of the transformation activities and we are seeking a candidate whose technical fluency will enable them to strategically support their local teams.

The Technology Center Manager ('TCM'), is an integral part of the local Technology Center Leadership team, providing program management support for both global initiatives executed at the tech center level, regional activities tied to particular LOB needs and home-grown workstream activities. GT strategy execution will include educational activities, modernization and innovation support, professional development initiatives as well as a focus on building and enhancing our communities in a flexible work environment.

The manager also collaborates with other global TCMs on best practices across disparate technology sites.

As an experienced professional in technology transformation and Project Execution, you thrive at managing complex technology programs that have far-reaching implications for clients, employees and stakeholders throughout the firm. This role requires a strong grasp of the big-picture - namely, how can technology help achieve business goals - as well as a keen ability to establish priorities, manage resources and budgets, and build and incentivize high-performing teams. You'll work closely with colleagues across the firm to identify opportunities to develop projects and programs that are broadly applicable for the local change you and your leadership team are driving towards. You'll work with your local technology leadership team and members of the local tech center community to set goals, foster collaboration and promote the values, culture and brand of JPMorgan Chase & Co.

Job responsibilities

• Act as a trusted advisor to the Technology Center Lead/s in strategizing, syndicating and implementing the Global Technology Center strategy and GT's strategy transformational program and activities while maintaining a broad view of the efficacy of those programs within the context of your local tech center
• Focus on rebuilding and enhancing our existing tech center communities as we adapt to hybrid working environment in the context of unprecedented labor market changes globally
• Identify new opportunities in support of the tech center strategy based on ongoing evaluation of key location-based metrics
• Prioritization of Technology Center activities in line with GT transformation strategy
• Ensure tech center workstreams are operational and provide advice and counsel to the workstream leads and maintain a horizontal view across all the workstreams. Ensure each workstream has the appropriate funding and approvals to execute their initiatives
• Assess site community and communications needs and develop strategies aligned to the Technology Center's key priorities and objectives.
• Responsible for communication coordination and delivery; Ensure clear and consistent communication channels and cadence with site technologists. Evaluate periodically to validate effectiveness. Partner with the Internal Communications workstream to set technology site communications strategy consistent and in conjunction with GT communication priorities and messaging.
• Act as an empowered delegate for local budget and financial oversight
• Manage the Tech Center governance, including leadership forums and metrics collation and event management and coordination for tech center run or hosted events
• Support the Tech Center Program with other ad hoc project management, strategy building, and execution as needed (e.g. mobility program).
• Raise up issues and conflicts, investigate options, provide implementation support.

Required qualifications, capabilities, and skills

• Ability to create and maintain relationships with a wide range of technology and non-technology stakeholders throughout the firm
• Demonstrated capabilities in managing senior stakeholders through difficult situations resulting in positive outcomes
• Demonstrated capabilities in stakeholder management, budget management, risk management and operations
• Demonstrated capabilities in large-scale technology transformation initiatives
• Demonstrated ability to define and attract community participation and community development
• Experience working with high-performing teams in complex technology program execution

Preferred qualifications, capabilities, and skills

• BS/BA degree or equivalent experience
• Understanding of global and line of business project and technology program management standards and methods

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.