Lead Product Manager - Customer Fulfilment

Tesco UK • Welwyn Garden City • Hybrid • Full-Time • Working hours 36 • Apply by 09-Mar-2026

As Lead Product Manager for Customer Fulfilment - Workflow Management, you will define and drive the strategic direction of a critical product that enables our dotcom and operations managers to effectively fulfil over 1.5 million customer orders each week.

You will be accountable for building, leading, and developing a small team of Product Managers, empowering them to deliver meaningful business and customer value. You will shape the long-term product vision, ensuring Workflow Management continues to evolve in line with business strategy, operational needs, and customer expectations.

This is a highly visible leadership role using your deep understanding of your product area, users, and performance metrics to influence decisions and drive outcomes. As you grow in the role, your focus will increasingly shift toward leadership, strategy, and team empowerment, while initially retaining some hands-on ownership of product discovery and delivery activities.

What is in it for you
We're all about the little helps. That's why we make sure our Tesco colleague benefits package takes care of you - both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Private medical insurance
• 26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

You will be responsible for

Removing blockers, managing risks, and ensuring your teams can deliver effectively

Using customer insights, research, and data to inform decisions and continuously improve the product

Ensuring effective product delivery through clear requirements, planning, and execution

Collaborating with senior stakeholders, engineering, and operational teams to align on priorities and direction

Prioritising initiatives and making clear, outcome-focused decisions to maximise value

Owning product performance, adoption, and delivery against OKRs and key metrics

Leading, developing, and empowering a team of Product Managers to deliver business and customer value

Defining and driving the product vision, strategy, and long-term roadmap for Workflow Management

You will need

A solid understanding of Agile principles and modern product management practices

A collaborative mindset and the ability to work effectively across cross-functional teams

Excellent communication skills, with the ability to clearly articulate product strategy and priorities

Strong analytical skills and confidence using data to inform decisions

A customer-focused mindset with the ability to translate user needs into product outcomes

Strong stakeholder management and influencing skills across technical and non-technical audiences

Excellent strategic thinking and decision-making capability

Experience working on customer fulfilment products, systems, or operational workflows (e.g. order fulfilment, supply chain, logistics, or last-mile delivery)

Strong leadership skills with the ability to coach, develop, and empower Product Managers

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About us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We're a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.