Lead Equipment Manager

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Job Description

What You'll Do

• Act as the subject matter expert for store equipment, taking full accountability for performance, availability, and operational effectiveness.
• Own the planning, prioritisation, and delivery of equipment-related activity that supports safe and efficient trading.
• Provide operational support to stores and regions, identifying root causes of equipment issues through data, trend analysis, and process mapping.
• Collaborate with Procurement, Contract Managers, and suppliers to drive value, innovation, and continuous improvement.
• Maintain and improve equipment standards, ensuring compliance with all legal, safety, and regulatory requirements while communicating clearly to stores.

Who You Will Be

• Highly knowledgeable in store operations, with a strong understanding of how equipment supports day-to-day trading.
• Analytically strong, with experience using insight to identify root-cause issues and deliver sustainable fixes.
• Skilled in supplier or third-party management, with the ability to drive performance and value.
• A confident communicator who can simplify complex operational messages and influence effectively across functions.
• Digitally capable, highly organised, and detail-driven, able to prioritise effectively in a fast-moving environment.

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever, and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special...

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption, and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted, and admired by our colleagues, customers, and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.