Lead Conduct Compliance Manager - Advisory and Business Change

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Aufgaben Job Title: Lead Conduct Compliance Manager - Advisory and Business Change

About us
At Mercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers. It doesn't matter the colour of your skin, the beliefs you value, the people you love or the tattoos you wear, we support you for being you
Through the doors of Mercedes-Benz Financial Services, you will find a passionate team working to support our customers and our colleagues. We ensure that everyone has an equal opportunity to learn and develop
We want to celebrate your individuality, embrace your personality and welcome you into our culture. It's the differences of our colleagues that enable us to thrive. We believe our backgrounds, skills and cultures contribute to our shared culture and help us deliver outstanding Customer Experience. Inclusion is the driving force behind our ethos
At MBFS, we are committed to being a Menopause Friendly Employer. We offer wellbeing support options and resources to assist if you are directly affected by the Menopause, or are supporting someone who is going through the Menopause

How you'll play your part
In this role, you will act as a primary point of contract between MBFS' Business Compliance (second line of defence) and MBFS' wider business. The primary purpose of the role is to lead a team of Conduct Compliance Executives managing regulatory and conduct compliance risks by:

• Ensuring that compliance risks are identified, mitigated, remediated and reported on.
• Providing subject matter expert advice and guidance to the business on all matters relating to regulatory and compliance risk.
• Driving engagement on the subject of regulatory compliance and conduct culture at all levels up to and including MBFS' Senior Leadership Team including Senior Management Function holders.

Main Accountabilities
People Leadership:

• Lead and support a team of Compliance Executives responsible for day-to-day advisory and ongoing business change and project delivery
• Develop the team against individual performance toolkits, their own personal development plans, together with the MBFS business strategy.
• Ensuring outlined and clear objectives, development reviews and monthly 1-2-1 meetings and coaching sessions.
• Provide the team with access to the outcomes provided for in MBFS' Management and Leadership Charters.

Regulatory advice:

• Lead a team providing specialist regulatory and compliance advice
• Promote a compliance culture throughout the business, influencing stakeholders, including SMF holders and other senior managers, to deliver compliant products and services which deliver good customer outcomes, including but is not limited to:

o general ad-hoc advice
o reviewing and approving financial promotions and other internal and external communications
o assessing and advising on internal regulatory breach reporting
o advising on remedial actions needed in response to 1st, 2nd and 3rd line business assurance reporting
o supporting effective complaint root cause analysis and associated business change
Ongoing process and policy review:

• Lead on the periodic review of MBFS policies and procedures to ensure continuing compliance with and consistency with applicable FCA or MBM AG requirements.

Horizon scanning and regulatory change:

• Lead the Conduct Compliance Team's contribution to a monthly legal and regulatory update to the wider MBFS business, identifying, describing and providing relevant commentary on regulatory change relevant to MBFS.
• Lead on gap analysis and the identification and description of operational impacts and other key risks by reviewing and interpreting consultation papers, policy statements and other FCA publications.
• Lead on the advisory component of the MBFS business change process prompted by those gap analyses and impact assessments.

Control and governance

• Improve and implement internal controls and reporting mechanisms that support consistent service levels and quality output from the advisory team.

Senior Managers & Certification Regime:

• Lead the advisory component which maintains a compliant SM&CR framework. Advise Senior Management function holders on their responsibilities for complying with their regulatory obligations. Assist in managing regulatory applications and notifications ensuring regulatory timescales are met.
• Assist in all processes aimed at ensuring the MBFS Management Responsibilities Map is accurate and up to date.

About you

• Comprehensive working knowledge of FCA principles, rules, handbook and non-handbook guidance, codes of practice and any other requirements and standards of the FCA's regulatory system relevant to MBFS' consumer credit business.
• Working knowledge of the FCA's requirements as they apply to general insurance distribution, including but not limited to the ICOBS and PROD sourcebooks.
• Works in a collaborative way in projects and other multi-departmental activities, providing advice to jointly achieve effective results.
• Ability to carry out multiple tasks and prioritise challenging workloads to plan and deliver work effectively.
• Able to work within policies and procedures to deliver allocated departmental objectives.
• Excellent communication skills and an ability to engage with a range of stakeholders including members of MBFS' Senior Leadership team.
• Strong analytical skills which are applied to assist in drawing conclusion from complex data.
• Engage with and understand MBFS' commercial objectives and to assist the business to understand the conduct and compliance context to influence decision making in the interests of the business and its customers.
• Able to provide technical support and coaching to colleagues.

What's in it for you?
We'll offer you a competitive salary and discretionary bonus structure. We also hope you'll love our products as much as we do, with access to our colleague car schemes. On top of that, you'll be able to join our pension scheme and you'll get a flexible benefit pot that can be used to find the benefits that are right for you
We're here to support you - we offer access to colleague wellbeing resources, including an Employee Assistance Programme, Mental Health First Aiders and the Inclusion Advocates as well as flexible opportunities to support work life balance. We'll also encourage your development, with the training and knowledge you need to reach your potential
Through the doors of Mercedes-Benz Financial Services, you'll find a passionate team working to put our customers first. We know that to keep this team motivated, we need to ensure that everyone has equal opportunity to learn and develop. We celebrate a culture of appreciation and respect, where everyone is valued for who they are. We believe our backgrounds, experiences and cultures contribute to our shared experience and shape who we are and what we do. The diversity of our colleagues reflects the diversity of our customers. This diversity is the driving force behind our ideas

What's next?
When you apply, you'll be asked to complete a short online application where we'll ask that you include current CV. You'll also be asked some application questions, including your current salary information. The Mercedes-Benz recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom
Please be assured that we're here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We're also open to working flexibly and are happy to discuss flexible working options

Managing your data
We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us; we consider this an agreement to process your personal data in support of our recruitment and selection process
Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR
Your application data is held within our secure application tracking system called Taleo - you will be given access to a candidate zone in the system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek 'job alerts' once you are registered in Taleo and it's possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period. Contact us as careers@mercedes-benz.com for further information
If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Chief Officer of Corporate Data Protection for the Mercedes-Benz Group AG at the following address: Mercedes-Benz Group AG, HPC E600, 70546 Stuttgart, data.protection@mercedes-benz.com.