L&D Manager

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Part of the Palatinate Group, Your Golf Travel is the World's largest golf travel business, offering golf breaks and golf holidays to over 3,000 destinations in 22 countries throughout the UK, Ireland, Europe and the Rest of the World. Since our inception in 2004 we have experienced rapid growth and are now a team of over 200 based out of our London, Brighton, St Andrews, KIllarney and Alpharetta GA offices. Along the way we have built some truly amazing relationships with our suppliers and customers, have developed a huge range of incredible travel products and experiences, won countless awards...and we are just getting started!

What makes us unique? Our people. Our employees are the life of our business and by joining our team you will become part of the most talented, ambitious passionate, collaborative and entrepreneurial team in golf travel as we continue to make huge waves in the market and further our position as the world's leading golf travel company.

We have an axciting opportunity for a L&D specialist to join our People team based out of our Farringdon office. Reporting to The Chief People & Culture Officer, the L&D Manager will be responsible for designing, delivering and managing comprehensive training programmes for our various departments and areas of specialisation, to enable the highest possible performance throughout the business.

The L&D Manager will have a large focus on delivering ongoing L&D programmes to our Sales and Service functions, including but not limited to running and developing our sales academy programme for new starters, working closely with our in-house QA team to identify ongoing training needs and design and deliver effective sales, product, systems and other skills training as required; and delivering ongoing sales management and leadership development training throughout the team, which forms a key part of our growth strategy.

The L&D Manager will support the wider people team with the design and roll out of various strategic L&D initiatives to support all areas of the organisation.

Key Objective:

To drive the development of high performing teams through the delivery of potent and effective learning and development interventions. Helping us to develop a culture of learning, continuous improvement and high performance, in line with our company values.

Key Roles:

• Assess current skills, competencies, and training needs across teams through regular evaluations and stakeholder engagement.
• Reviewing, developing and delivering our sales academy training programme for new starters and our ongoing Extra Yard Academy programme for the sales, customer operations and customer service teams.
• Designing and delivering high quality training programmes focused on enhancing sales performance, product knowledge, customer service and leadership skills development.
• Create and deliver tailored onboarding programmes to accelerate the productivity of new hires across the business, whilst helping to embed our company values.
• Delivery of team training, individual training & 1:1 coaching
• Working with external stakeholders such as suppliers (hotels, golf resorts) on product and resort training programmes.
• Leverage technology to implement e-learning solutions, virtual workshops, and blended learning approaches.
• Work closely with our Head of Sales Performance and our Quality Assurance team to help with the ongoing development of our contact centre QA & coaching programme. Utilising and developing the skills of our current QA's to enhance our sales training programme.
• Establish KPIs and clear metrics to measure the effectiveness of training initiatives and their impact on business performance.
• Act as a trusted advisor to senior management and sales leaders on talent development strategies.
• Build strong partnerships throughout the business in order to identify and to align learning objectives with business needs.
• Gather feedback from participants and stakeholders to continuously refine and improve L&D activities
• You will coach, train & mentor Golf Travel Team members at all levels across all departments, however a key focus of our L&D will be on driving the effectiveness of our sales and operations functions.

Requirements

• Proven experience in an L&D role within a sales and service driven environment, preferably in the travel or hospitality industry.

• Strong knowledge of sales techniques and customer engagement strategies.
• Exceptional facilitation and presentation skills, with the ability to inspire and motivate teams.
• Expertise in designing and delivering a variety of training modalities, including in-person workshops, online courses, and coaching programmes.
• Excellent communication and stakeholder management skills, with the ability to collaborate effectively across all levels of the organisation.
• Data-driven mindset with experience in measuring the ROI of training programmes

Benefits

• 25 days annual leave, increases by 1 day per year of service up to maximum of 28 days
• The option to buy back up to 5 days annual leave per year
• Familiarisation trips to our venues in the UK and overseas
• Discounts on our golf holidays, flights, and hotels
• Company away trips each year for our highest performing staff
• Great partner discounts with brands including Taylormade, UnderArmour, Ping
• Subsidised health club membership
• Cycle to work scheme
• Electric Car scheme with Octopus EV
• Access to a fully funded Employee Assistance Programme (EAP)
• Structured training and personalised development plans
• Honest feedback and coaching sessions