KPMG Delivery Network Advisory QRM Manager

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Job description

About KPMG Delivery Network (KDN)

The world of global advisory, audit and tax compliance services for large multi-nationals is rapidly changing and heavily dependent on technology. The KPMG Delivery Network (KDN) is a KPMG special purpose member firm offering a way for clients to leverage KPMG top talent and technology platforms through regional teams of specialists, enabling economies of scale and a new way of working that expands beyond local capability.

Together with KDN, KPMG member firms can drive the sales and delivery of global solutions at a competitive price and in a repeatable and consistent manner. As a member of KDN, you'll be a part of the KPMG family working alongside some of our profession's most skilled practitioners on rewarding programs and initiatives that are changing the way business operates, delivering value to our clients, and driving positive change in the communities we serve. You'll be enabling KDN accelerate new ways of working, using cutting-edge technology and working together with our member firms located in nearly 150 countries to help us achieve our ambition to be the most trusted and trustworthy professional services firm.

And through your work, you'll build a global network and unlock opportunities that you may not have thought possible with access to great support, vast resources, and an inclusive, supportive environment to help you reach your full potential.

Role summary

KPMG Delivery Network (KDN) Advisory's business continues to expand in keeping with its ambitious growth goals; thus, creating a critical need to expand the Quality & Risk Management (QRM) team. A new permanent role is being established to join the KDN QRM team to support its advisory-aligned quality and risk management operations and strategic direction in furtherance of KDN's business ambitions. Specifically, we are looking for a high-performing Manager to support these efforts, and otherwise play an important role in QRM's activities across a range of KDN policy and process related initiatives.

How you will make you mark

• Drive delivery and project management for significant KDN for Advisory QRM initiatives
• Policy, technical white papers, communication development for distribution to KDN for Advisory stakeholders
• Research and preliminary recommendation development for significant problem solving of practice issues
• Perform risk review and acceptance of KDN engagements including coordinating with solution leads on understanding scope of work, services, alignment with approved KDN services, contracting checks, sanctions screening and coordination global mobility for travel and tax impact
• Review and intake additional discretionary services including technology risk review in accordance with GQ&RM guidance
• Participation in implementation of Advisory QRM quality monitoring programs, including Global SoQM/KQCE processes
• Play a key role in other Advisory QRM projects and strategic initiatives in connection with key KDN business activities
• Key involvement in various other KDN-wide internal quality assurance and monitoring programs including collaborating with cross functional teams on key projects
• Support QRM leadership in various daily risk and operational matters experienced by Advisory's Global Delivery Centres (GDCs)
• Otherwise support KDN for Advisory's business operations - including cross functional quality and risk initiatives lead by KDN central QRM and the Global QRM team, along with KDN Advisory's Global Delivery Centres

This is the job for you if you have:

Technical skills:

• Experience in an Advisory/Consulting role with a KPMG member firm
• Experience with Quality and Risk Management activities includes client, engagement acceptance and risk reviews
• Experienced in delivering and leading complex projects
• Ability to distinguish proper balance between risk tolerance and business objectives
• Experience with shared services/delivery centre environment a plus but not required
• Demonstrated understanding of technology risks regarding technology-based engagement delivery models and enterprise technology
• Demonstrated understanding of managed services-based delivery models and all relevant QRM aspects (technology, operating model, quality and resources models, SOC certifications etc.).
• Strong risk management awareness
• Ability to apply critical thinking
• Analytical ability and attention to detail
• Problem solving attitude
• Excellent communication skills, both written and verbal
• Strong questioning and listening skills
• Good interpersonal and organisational skills
• Experience of operating globally
• Ability to build relationships and act as a trusted advisor

Enabling skills

• Demonstrable evidence of cross teaming with other service groups / businesses.
• Exhibit KPMG's core values & behaviours, always.
• Strong stakeholder management and people management skills.
• Ability to manage and lead small teams
• Domain knowledge & thought leadership
• Leading through influence & building consensus.
• Think creatively and provide solutions to complex problems.
• Driven and ability to work both independently and in a team.
• Flexibility to adapt to a variety of different work environments and locations.

Personal Skills

• Ability to effectively connect with all levels of the organizations both internally and with clients.
• Ability to operate in a fast passed, highly complex multinational environment.
• Excellent problem solving and analytical skills, critical quick thinker.
• Excellent oral and written communication skills, fluency in English, ability to connect with people remotely.

KDN is Inclusive

Everyone brings a unique perspective. We want to harness diverse thinking by bringing bright minds together and valuing the differences that lead to stronger insights and innovation. At KDN, we recognise that we need Inclusion, Diversity and Equality to be successful. We want to attract, retain and develop diverse talent at all levels. This means recruiting from the widest possible pool of talent, removing barriers that can prevent our people from reaching their full potential, and fostering a fully inclusive environment which maximises collaboration and empowers everyone at KPMG to bring their whole selves to work. We encourage authenticity, honour individual priorities, and respect your choices