Knowledge Manager - Service Delivery
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Company Description
We build trust between clients, suppliers, governments and society through the commitment, capability and care our team brings. Delivering better outcomes that have a positive impact on the world around us.
Our people work smarter to face the challenges of the future; bringing the clarity that helps teams realise their full potential across the real estate, infrastructure and natural resources sectors.
It's how we've made the difference for 75 year
Job Description
As a Knowledge Manager at Turner & Townsend, you will play a pivotal role in enhancing and maintaining our internal knowledge-sharing platforms, with a particular focus on our service delivery strategies.
Your primary responsibility will be to manage and refresh service delivery content on our dedicated intranet pages and other related areas.
The role involves curating, organising, and updating content to ensure it accurately reflects our service delivery model and provides our service delivery teams with the methodologies needed to be able to successfully deliver our services to our Clients. In addition, content needs to be, useble, intuitive and easily accessible to our teams.
You will be based in either our Leeds or London office, and will be joining our Global Knowledge Management team, which focuses on sharing best practices and expertise across services and markets through their global intranet, supporting business generation and service delivery strategies.
- Content Management: Own and update methodologies and best practice content on our service capability pages and related intranet areas.
- Collaboration: Work with service teams across the globe and knowledge management solutions leads to source and share best practice content.
- Quality Assurance: Ensure all content is accurate, high-quality, and adheres to company standards.
Qualifications
- Experience working on content generation and information management processes.
- Experience of working with, and influencing, a diverse global team to drive change and deliver success - including senior management.
- Able to analyse information quickly and efficiently.
- Strong skills in the M365 suite including SharePoint.
Additional Information
Our people share our Purpose and Values. Turner & Townsend provides a great place to work, where everyone can make change happen and influence a better world.
We champion our people to succeed in both work and life. To support this we promote a healthy, productive, and flexible working environment that respects work-life balance.
Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We actively encourage applications from all sectors of the community.
Please find out more about us at www.turnerandtownsend.com/
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SOX control responsibilities may be part of this role, which are to be adhered to where applicable.
Join our social media conversations for more information about Turner & Townsend and our exciting future projects:
It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.
Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.
SOX control responsibilities may be part of this role, which are to be adhered to where applicable.
Join our social media conversations for more information about Turner & Townsend and our exciting future projects:
It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.
Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.