Knowledge Manager

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Vertice was launched in 2022 to transform how companies manage their technology spend. Our agentic workflows, AI insights and expert buyers empower companies to buy smarter and scale faster, with Finance and Procurement leaders in over 30 countries worldwide trusting Vertice to manage their software purchases. In the software category alone, we have managed over $10bn in spend and have a track record of delivering 20% savings and halving procurement cycles.

Headquartered in London with offices across the world including New York, Brno, Sydney and Johannesburg, we're shaping the future of procurement on a global scale.

And we're just getting started. Founded by serial entrepreneurs Roy Tuvey and Eldar Tuvey, who have a track record of building two category-defining technology companies to exit, Vertice has seen a remarkable 13X revenue growth in two years. This trajectory earned us the #2 spot on the Sunday Times' 2026 Tech 100 list, following our recognition as 2025's fastest-growing startup in the UK by the FT's Sifted, and as fourth in Europe.

Following our Series C, we have secured over $100 million in funding from leading investors including Bessemer Venture Partners, 83 North and Lakestar, and are expanding our reach across our team.

Do you want to make an outsized impact, work with exceptional people, and be part of a highly motivated team? Come and join our mission to build the Intelligent Procurement Platform.

About the Role

At Vertice, we are obsessed with efficiency. As our Knowledge Base Manager, you will be the architect of the information that powers our growth. Reporting to the Customer Support Manager, you will own the end-to-end lifecycle of our internal and external knowledge ecosystems.

This isn't just about writing articles; it's about building the central nervous system of our support operations. You will sit at the intersection of content design and AI innovation, ensuring that both our human agents and our AI systems have the structured, high-fidelity data needed to drive product adoption and world-class CX.

Once Here, You Will

• Own the Ecosystem: Act as the single source of truth for Vertice's knowledge assets, including our public Help Center, internal wikis, and macros.
• Drive AI Efficiency: You'll audit AI responses to improve retrieval accuracy and ensure our AI Agent is natural, helpful, and on-brand.
• Translate Complexity: Bridge the gap between Product and Support by distilling technical feature releases into clear, actionable documentation.
• Enhance Product Adoption: Use conversation data to identify knowledge gaps, creating content that proactively solves friction and drives self-service.
• Maintain Governance: Establish and enforce content standards and review cycles to ensure our documentation scales as fast as our product.

What We're Looking For

• Experience: 3-5 years in Knowledge Management, Product Enablement, Technical Writing, or Support Management within a high-growth B2B SaaS environment.
• AI-First Mindset: Hands-on experience with AI-powered support tools (e.g., Intercom Fin, Zendesk Advanced AI) and a technical understanding of how they "consume" knowledge.
• Exceptional Communication: A gift for brevity. You can turn a dense technical spec into a 3-step guide that anyone can follow.
• Analytical Rigor: You measure what you move. You're comfortable using data to track deflection rates, content engagement, and AI performance.
• The Scale-up Spirit: You thrive where priorities evolve quickly.

Added Plus

• A background in frontline Support (deep empathy for the client experience).
• KCS v.6 certification.

Final things to note:

Vertice is an equal opportunities employer, although you must be legally able to work in the specified region of the job, and any data you provide us will be stored and disseminated in accordance with Vertice's privacy policy.

We like to deal directly with our candidates so no agencies please!

If you aren't sure this job applies to you, feel free to send your CV to careers@vertice.one, and we'll be happy to take a look and see if you could be a good fit anywhere else in our business!