Knowledge Manager

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Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM are recruiting for a Knowledge Manager to manage and coordinate various sources of information and knowledge tools in support of Work Winning activities for the Europe Major Pursuits team. To provide support to business line work winning teams by acting as a central point of contact for company information and as a conduit for work winning information requests across the EURI (Europe & India) region. Liaise with and collaborate with the work winning Knowledge Management teams in all the AECOM regions in the development of knowledge management approaches, tools and resources to support work winning activities. This role reports into the Head of the Europe Bid Studio, Major Pursuits team.

Responsibilities:

To develop and manage a central business development library (WW Hub) in support of bid activities. The library includes but is not limited to:

• Standard company information (HR, financial etc.)
• Client references and certificates of completion
• CVs
• Model answers and methodologies
• Providing links to Project Track Records, images, and Work Winning processes
• In undertaking the above duties, to liaise with all functional departments to ensure data is current, complete and accurate. To liaise with business development, bidding and marketing teams to ensure that model answers are well-written and responsive to client requests
• To advise the business line work winners on the completion of company registrations with Constructionline and Achilles.
• To review the standard pre-qualification question sets and provide guidance documents to enable work winners to answer the questions contained in them.
• To review PQQ and tender questions to identify new topics and emerging trends
• To provide advice and support to the Major Pursuits team in the use of AECOM's AI tool for pursuit activities (Oscar)
• To provide advice, general support and coaching to work winning/bid teams within the region.

Competencies & Requirements:

• Experience of participating in PQQs bids and tenders within the Architecture-Engineering-Construction industry
• Is seen as an expert in the knowledge management arena
• The ability, knowledge and experience to share, through training and coaching, best practice methods in knowledge management
• Good communication skills, with experience in written communications and proof-reading
• By example can set a standard of professional competence
• Proven organisational skills and an ability to collate data effectively
• A professional demeanor that has effective interaction with the highest levels both internally and externally
• An understanding of the Architecture-Engineering-Construction industry and its tendering processes
• Broad knowledge of AECOM's global services, clientele, and markets
• Persistent approach
• Good time-management skills; able to prioritise activities

Behaviours:

• Sets standards and delivers high-quality work.
• Supports colleagues and works across team boundaries to deliver.
• Identifies, understands and follows relevant procedures.
• Seeks out factual information and assesses risk to make the best possible decision.
• Helps others be more productive by improving the work environment
• Demonstrates the ability to continually develop skills and learn
• Proactively shares knowledge with others and is open to change
• Personally invested in helping the whole team perform better

Interfaces:

Outside the Strategy and Growth team, this role interfaces with Major Pursuits Team and with the Europe & India region business line teams, leaders, MDs and Executive Board, Client Account Managers, clients, subcontractors and JV partners.

Business goals (Performance):

This position has the following primary business goals:

• To support the Major Pursuits Team, Work Winning community and technical teams using the WW Hub to win work through the provision of relevant knowledge
• To support the business through sharing key intelligence on the industry and AECOM that gives all who are bidding an advantage against our competitors
• To share best practice in knowledge management to drive an informed approach to knowledge

Personal Development goals (Behaviour):

This position has the following personal development goals:

• Positive feedback from Major Pursuits team and from the Europe & India region Executives and business line leaders and teams for a high standard of conduct in the role
• Positive feedback from colleagues in the Strategy and Growth team for collaborative working
• Positive impact with external clients

Qualifications

• Degree level (preferable)
• Master's degree (desirable)

Additional Information

We celebrate diversity, including neurodiversity, and believe it enriches our team. We welcome applications from all backgrounds and abilities. If you are an applicant with a disability that requires reasonable accommodation to complete the application process, please contact us at ReasonableAccommodations@aecom.com. At AECOM, we value everyone's unique contributions and perspectives.

#EVB

About AECOM

AECOM is the world's trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity

You will have the flexibility you need to do your best work with hybrid work options. Whether you're working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We're the world's trusted global infrastructure firm, and we're in this together - your growth and success are ours too.

Join us, and you'll get all the benefits of being a part of a global, publicly traded firm - access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours. We are a Disability Confident Employer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role. Please let us know using this email address ReasonableAccommodations@aecom.com if you would like to apply through the Disability Confident Interview Scheme.

All your information will be kept confidential according to EEO guidelines.