Knowledge Manager

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Company Description

Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We're the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That's why we're on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we're just getting started. We're building diverse and inclusive teams around the world - because that's how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.

Job Description

The Knowledge Manager is responsible for managing, developing, and optimising the knowledge assets within our operations department. The role involves ensuring that operational knowledge is effectively captured, organised, and disseminated across teams to enhance productivity, efficiency, and decision-making. This person will play a critical role in developing knowledge-sharing practices, tools, and resources that enable consistent performance and continuous improvement.

What you will be doing:

• Develop and implement a knowledge management strategy that aligns with the organisation's operational goals
• Create a framework for capturing, storing, and retrieving operational knowledge
• Organise knowledge assets in a user-friendly and accessible way (knowledge bases, internal wikis, etc.)
• Ensure consistency in content, language, and formatting across all knowledge materials
• Regularly review and update existing knowledge to ensure accuracy and relevance
• Collaborate with operational leaders and subject matter experts (SMEs) to capture their knowledge and insights
• Work closely with cross-functional teams (e.g. Content Design, Product) to ensure consistency between internal and customer facing communication
• Foster a culture of knowledge sharing and collaboration, encouraging team members to contribute their insights and expertise
• Evaluate and implement new technologies or systems to improve knowledge sharing and access
• Monitor the effectiveness of knowledge management efforts and adjust strategies as needed
• Implement feedback loops to ensure continuous improvement of knowledge processes and resources
• Track key metrics to measure the success and impact of knowledge management initiatives

Qualifications

About You:

• 5+ years of experience in knowledge management within operations
• Strong experience with knowledge management systems, tools, and platforms (e.g., SharePoint, Confluence, or similar)
• Proven ability to work cross-functionally and manage projects across different departments
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Analytical mindset with the ability to assess the effectiveness of knowledge-sharing practices
• Ability to manage multiple tasks and deadlines in a fast-paced environment..
• Preferred experience in the FinTech sector (not essential)

Additional Information

Apply without meeting all requirements statement

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use.

Our clients come from all over the world - and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we'll empower you to unlock your potential so you can do your best work. We'd love to hear how you think you could make a difference here with us.

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We'll be happy to support you.

Take a peek inside life at Checkout.com via

• Our Culture video https://youtu.be/BEwnpHuadSw
• Our careers page https://www.checkout.com/careers
• Our LinkedIn Life pages bit.ly/3OaoN1U
• Our Instagramhttps://www.instagram.com/checkout_com/