Knowledge Base Manager

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About The Role

Team - Service Support

Working Pattern - Hybrid - 2 days per week in the Vitality Stockport Office. Full time, 35 hours per week.

Top 3 skills needed for this role:

• Excellent written and verbal communication skills.
• Strong organisational and analytical skills
• Strategic planning and delivery

What this role is all about:

To ensure the delivery of key business objectives through the ongoing development of employee and customer facing knowledge repositories, the continu ous improvement of knowledge capability using analytics and insight and the promotion of a knowledge sharing culture within the organisation .

Key Actions

• Develop and maintain knowledge repositories which support the education of internal teams and external customers
• Work with knowledge supporting technologies to ensure optimal functionality and maximum return on investment
• Monitor and analyse knowledge usage data to identify areas for improvement
• Use industry best practice and emerging trends in knowledge management to ensure continuous improvement of the knowledge function
• Build strong and productive relationships with teams that depend upon knowledge to achieve key business deliverables
• Effective management of knowledge governance frameworks to ensure accuracy and relevance of content
• Development of a culture of knowledge sharing and benefit awareness within the organisation
• Leadership and development of a small team of Knowledge Base Authors

Essential Skills needed to fulfil this role:

• Experience of knowledge management or customer/employee education
• Self-driven with an ability to work on own initiative
• Able to create and carry out clearly defined plans of action, strategic planning and delivery
• Excellent written and verbal communication skills
• Strong organisational and analytical skills
• Ability to collaborate effectively with cross functional teams and stakeholders of all seniority.
• Committed team player
• Able to adapt and respond to short term opportunities, changing needs and tight deadlines
• Working knowledge of business applications such as Word, PowerPoint, Excel

So, what's in it for you?

• Bonus Schemes - A bonus that regularly rewards you for your performance
• A pension of up to 12%- We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance - With its own set of rewards and benefits
• Life Assurance - Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!

If you are successful in your application and join us at Vitality, this is our promise to you, w e will:

• Help you to be the healthiest you've ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how, where and when you work.
• Help you advance your career by playing you to your strengths.
• Give you a voice to help our business grow and make Vitality a great place to be.
• Give you the space to try, fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.

About You

About Us

Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.

We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives - they benefit, our business benefits, and society benefits. We're successful because we attract, develop, and retain the best people - and because we care.

Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.

Ready to find out if we're the right fit for you? We can't wait.

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Diversity & Inclusion

We're committed to diversity and inclusion because it's good for our employees, for our business, and for society. To learn more please visit our Careers page.

Vitality's approach to sustainability

Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid

If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.