Knowledge and Library Services Manager
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South Warwickshire University NHS Foundation Trust is one of the top performing organisations within the NHS. Our staff think this is a great place to work and we hope you will agree. We have recently been rated as 'Outstanding' by the Care Quality Commission (CQC) following our most recent inspection.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the whole county. This includes our Community Teams in North Warwickshire.
We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity. Over 6000 people work for the Trust and many of them have been here a long time. People find they don't need to go elsewhere to find a fulfilling career in healthcare.
The first thing you will notice about us is how we take our values seriously. We believe that our values underpin everything we do. If you are interested in a role with us you need to make sure our values match your own.
Our values can be summed up in one sentence. We are 'Trusted to provide inclusive, safe, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Probationary Period
All new staff to the Trust will be subject to a standard 6 month probationary period, the details of which will duly follow in your contract of employment.
Equality, Diversity, and Inclusion
South Warwickshire University NHS Foundation Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees. Our aim is to ensure that employees are equally valued and respected and that our organisation is representative of all members of society. We define diversity as valuing everyone as an individual - we value our employees, job applicants, students, patients and visitors as people. This is reflected within our values of being Inclusive, Safe, Effective, Compassionate and Trusted.
Agile and Flexible Working
All our staff will have a work base. However the Trust operates as an Agile Working Team therefore staff may be working from home on a regular basis as required by the service. However, occasionally travel around Warwickshire and into your base will be required so access to your own transport would be helpful.
The Trust also welcome staff to work flexibly and we would welcome the conversation at interview regarding flexible working.
Staff Benefits
The Trust offer a wide range of additional benefits to staff. Anyone who joins us on a substantive basis can assess things such as the Lease Car Scheme, Electronics Scheme, Discounted Leisure and Travel, Cycle to work scheme amongst many others available.
Car Parking
The Trust have recently completed the construction of a multi-storey car park at our Warwick Hospital site which has allowed us to reduce waiting times for car parking passes.
To keep up to date on our latest recruitment activity follow us on twitter @swftrecruit or look us up on Facebook (Recruitment - South Warwickshire NHS Foundation Trust).
Job overview
This is an exciting opportunity to join a successful joint NHS Knowledge and Library Services (KLS) team at the South Warwickshire University NHS Foundation Trust and the George Eliot Hospital NHS Trust.
The post holder will support the provision of Knowledge and Library services at George Eliot Hospital and South Warwickshire Hospitals, including line managing the Librarians and Senior Library Assistants on each site, and overseeing the patient information service at George Eliot Hospital and the Trusts' collections in the West Midlands Evidence Repository. The post holder will work closely with other KLS and Trust colleagues to support and promote evidence based health care and Knowledge Management.
The post is based at the Education Centre Library, Warwick Hospital, as well as one day a week at the William Harvey Library at George Eliot Hospital, Nuneaton. One day a week can also be based at home.
This post would be suitable for someone with experience of working in a professionally qualified post in an NHS or academic library. Flexibility in following up opportunities and the ability to supervise a team are also required.
The post is full time, but part time and/or job share arrangements will be considered.
Main duties of the job
The Knowledge and Library Services Manager is responsible for the delivery of Knowledge and Library Services (KLS) in support of evidence-based practice and knowledge management within George Eliot Hospital NHS Trust (GEH) and South Warwickshire University NHS Foundation Trust (SWFT). The post holder will work with the KLS Lead to ensure that the KLS Team meets the requirements of key stakeholders at GEH and SWFT as well as Health Education England's (HEE) Quality and Improvement Outcomes Framework (QIOF) and successor documents. The post will be based at the Education Centre Library at Warwick Hospital and will also oversee the work of the William Harvey Library at the George Eliot Hospital in Nuneaton where the KLS Lead is based.
Working for our organisation
Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.
Our values can be summed up in one sentence. We are 'Trusted to provide safe, inclusive, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Detailed job description and main responsibilities
Communication
Provide and receive complex information in the form of literature searches or service evaluations.
Contribute to business cases and service development plans for the KLS Team to key stakeholders at GEH, SWFT and NHSE.
Ensure that the KLS offer is effectively communicated to staff and students at GEH and SWFT.
Liaise with colleagues in other Trusts and organizations to contribute to regional and national programmes and projects.
Communicate effectively with KLS team members based at the GEH and SWFT sites.
Analytical and judgmental skills
Analyse and interpret complex facts and situations to ensure the KLS meets the information and knowledge needs of GEH and SWFT staff and students.
Analyse information resources to decide which ones should be subscribed to or invested in.
Survey KLS users to judge what services need to be offered.
Undertake complex literature searches as required, choosing the appropriate strategy and results in consultation with the requestor.
Planning and Organisational tasks
With the KLS Lead, plan and organize the broad range of the complex activities of the KLS across GEH and SWFT.
Plan KLS activities to implement the KLS strategic plan in collaboration with Education and Development colleagues and in the light of GEH and SWFT objectives and strategies
Ensure that the site libraries at GEH and SWFT have sufficient staffing and study resources on a day-to-day basis.
Ensure that the core KLS services of information skills training, literature searches inter-library loans meet KLS quality standards.
Plan and implement new ways of working within the KLS teams at GEH and SWFT.
Patient/client care
Ensure that the patient information leaflets system at GEH is maintained and kept current.
Policy and Service Development
Manage the KLS in line with the Education Strategy.
Harmonise KLS services and policies between GEH and SWFT.
Develop the Knowledge Management offer so that it meets the needs of GEH and SWFT.
Responsibility for financial/Physical resources
Manage the KLS Budget in GEH and SWFT.
Responsibility for Human Resources
Line manager for the Librarians and Library Assistants on the GEH and SWFT sites.
Deliver information skills training as required.
Contribute to the work of the wider Education team.
Responsibility for Information Resources
Direct responsibility for all library management systems such as Koha, KnowledgeShare, OpenAthens.
Ensure that Data Protection and Copyright law is followed in KLS
Create reports for NHSE National Statistical returns, annual reports and other KLS needs
Ensure that purchased resources are catalogued on the Koha library management system.
Responsibility for Research and Development
Maintain links with the Research Department to ensure that KLS meets the information needs of researchers at GEH and SWFT.
Survey KLS users annually to measure satisfaction and impact.
Publish KLS research articles as opportunity arises.
Write articles for publication and submits abstracts to relevant conferences
Ensure that the KLS team captures impact case studies and submits them to NHSE.
Special Requirements
The post holder will work across the GEH and SWFT sites but will be based at Warwick Hospital.
Use of computers: VDU & keyboard.
Manual handling of library stock.
Occasional carrying of heavy equipment.
Frequent requirement for concentration where the work pattern is unpredictable.
Occasional direct exposure to distressing or emotional circumstances.
Occasional exposure to unpleasant working conditions
Person specification
Qualifications
Essential criteria
- Degree or Postgraduate Diploma in Library & Information science or equivalent
Desirable criteria
- Chartered member of CILIP
Experience
Essential criteria
- Experience of working in a professionally qualified post in an NHS or Academic Library.
- Experience of staff management, budget management, IT and resource management.
- Experience of engaging with NHS staff to implement evidence-based practice
Desirable criteria
- Involvement with cross organizational knowledge and library projects such as with NHS England.
Personal qualities
Essential criteria
- A commitment to CPD.
- Exceptional interpersonal skills.
- Adaptability and Self-motivated with the ability to organise and delegate tasks.
- A positive and enthusiastic approach to evidence-based knowledge management and librarianship.
Desirable criteria
- Driving licence / access to car.
Skills
Essential criteria
- Knowledge of the principles and practice of healthcare libraries, including acquisition, cataloguing, and indexing materials.
- Knowledge of user needs and requirements.
- Knowledge of clinical and evidencebased information sources.
- Demonstrated ability to lead teams and work in teams, to analyse professional and managerial problems and recommend workable solutions, and to organise work effectively and direct personnel.
- Be familiar / skilled in the operation of library management systems.
- Demonstrate the ability to manage pay and non-pay budgets.
- Able to manage a multi-site, multiTrust KLS.
- Excellent communication skills.
- Excellent interpersonal skills
- Project management skills
Desirable criteria
- Critical Appraisal skills.
- Website/intranet management skills.
- Literature searching skills.
Other
Essential criteria
- Ability to frequently concentrate with an unpredictable work pattern.
- Able to handle occasional distressing or emotional circumstances, such as staff performance or disciplinary issues.
IMPORTANT INFORMATION
Sometimes we get a lot of applications for our roles. On those occasions we might close the job early. If you don't want to miss out we recommend submitting your application as early as possible.
The Trust use an Applicant Management System called TRAC which helps us manage the recruitment process. All communications regarding your application will come via TRAC (even if you applied via NHS Jobs).
Please check your TRAC account regularly and ensure your email is set up to accept messages so they don't go into your junk/spam folder.
We aim to shortlist all vacancies within 2 days of the vacancy closing, we will get back to all candidates ASAP.
Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address.
South Warwickshire University NHS Foundation Trust is an equal opportunities employer who is committed to Equality and Diversity and does not tolerate discrimination or harassment on the grounds of any protected characteristic as defined by the Equality Act 2010.
All South Warwickshire University NHS Foundation Trust sites are smoke free. We feel it's a great way to help our patients, visitors and staff stay healthy.
The Trust is part of a 'Foundation Group' through a strategic alliance with Wye Valley NHS Trust, George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust. This partnership is great for the sustainability of all four organisations and allows us to share learning and maximise opportunities to ensure the delivery of high quality health and care services for our local populations.
Employer certification / accreditation badges
Documents to download
- Job Description (PDF, 440.6KB)
- Person Specification (PDF, 32.4KB)
- Occupational Health Functional Requirements Form (PDF, 207.6KB)