Key Customer Project Manager - UK

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Job Description

The Key Customer Project Manager (KCPM) drives and supports the wider Key Customer requirements. They coordinate & manage the relevant customer contracts into execution, ongoing delivery and desired project outcomes. The role also requires active participation in internal business project enhancement meetings to secure future revenue growth and enhanced customer satisfaction.

The KCPM is responsible for managing and facilitating efficient two-way communication between the Key Customer and respective internal functions. Tasks may include:

• Owner of overall Key Customer service delivery related to a given series of contracts (typically 4 in total).
• Creates a Service Delivery Plan (scope, context, accountabilities, planning etc.)
• Selects, coordinates, and monitors the delivery team to assure the proper level of service in compliance with the contractual requirements and other customer expectations.
• Responsible for monitoring the scheduling status of audits and address any challenges that may potentially affect service delivery.
• If the geographical project scope requires it, the KCPM coordinates with technical managers such that they locally support the global engagement.
• Oversees the invoicing as per contractual terms. Supports Finance team with cash collection/ debt management.
• Initiates and follows up operational meetings with customers, follows up any customer feedback (inc. complaints) and drives the Key Customer satisfaction improvement.
• Through tools such as My Certification Dashboard and Lumina, provides management summary if specifically requested by the customer.
• Is responsible for the proper implementation of digital tools such as Lumina and eAdvantage.
• Builds an internal network with DNV Units, departments, local leaders and key support team members in order to effectively accomplish goals and initiatives that benefit both the Key Customer and DNV.
• Works with the KCM to coordinate any amendment of contracts over time.
• Works closely & supports the KCM in customer meetings when it comes to finalisation and operational delivery of key customer contracts.
• Where required, coordinates with the Key Customer Account Administrator the administrative internal processes.
• Supports in improving the effectiveness and efficiency of delivery to key customers, cooperating with the Global Sales and KCM Function.
• Identifies opportunities to use local/ global technology tools and new processes.

Responsibilities

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

Qualifications

Position Qualifications

• Self-driven and service minded.
• Solution oriented mind-set combined with a pragmatic approach.
• Takes keen interest in driving change wherever required.
• Naturally curious.
• Strong networking capability.
• Ability to work in uncertainty.
• Innovative.
• Commercially oriented.
• Willingness and ability to travel within UK.
• Strong written and verbal English communication skills.
• A commitment to DNV's leadership expectations, including results orientation, customer focus, respect, care, and foresight.
• Have a sense of urgency and "can do" attitude.

Competency Requirements:

• Customer oriented - Focus on experience and influence organisation to become closer to the customer.
• Strong organisational skills and effective time management, including the ability to prioritise tasks and be forward-thinking.
• Actively engage people/functions in the organisation to enable knowledge sharing and contributions to drive improvements.
• Transformation manager with a strong focus on change management, team cohesion and good communication. Act as a real team player.
• Strong partnerships throughout the DNV organisation.
• Support innovative thinking to move the employee and customer experience forward.