Key Account Manager - Trade Aftermarket

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What we expect

The main purpose of the role is to manage a portfolio of Trade Aftermarket & Specialist customer accounts, including buying groups and large multi-site distributors, establishing strong working relationships with the key influencers in each business to drive revenue and profitability and to identify and convert new business opportunities within the Trade Aftermarket division.

• Establish & maintain relationships with the key personnel within the target organizations (all levels including Owners, Buyers, Branch & Regional Managers etc.)
• Conduct regular review meetings with the key stakeholders within each business
• Adopt an entrepreneurial approach to customer development to exploit all sales opportunities and to demonstrate the value that Ring can provide to their business.
• Engage with the Product Management and Marketing Communications teams to deliver suitable promotional initiatives to support category management within the target businesses
• Work closely with internal Customer Support partner / Internal NAC teams to support and provide on time delivery of information & order queries when required
• Ensure the listing of new products within target customers to expand our range presence and increase our share of voice vs. key competitors
• Attend Customer and Industry Trade Shows as required
• Contribute new product and sales ideas to the wider organization and provide regular feedback on market and customer developments
• Work closely with Area Sales Managers & Head of Field Sales to co-ordinate workouts within buying groups and ensure implementation of promotional activity at branch level
• To achieve all sales and profit margin targets set for managed accounts, in terms of revenue growth by identifying opportunities to grow the business and enhance profitability
• Ensure strategic account development plans for each customer are continually updated in line with the current budget requirements with all current and relevant information, including mutual objectives and performance reviews
• Monthly analysis and reporting of performance for both turnover and profit
• Evaluate customer risk and proactively work to avoid re-tenders/deletions that could adversely affect the company profitability
• Maintain and develop a proactive network within an existing and new customer base. Ensure information such as meeting reports, contact details, customer audits and key points of information are reported using the CRM system where appropriate
• Ensure analysis is conducted for all promotional campaigns to assess their impact on the agreed objectives for each campaign

Who we are looking for

The right candidate, in addition to having the skills and experience set out below, will demonstrate the RING values of Customer Focus, One Team, Respect and Passion. They will want to contribute to a team and think they could add to our continuing success. This is a great opportunity to learn for someone who is ready to listen. Here are some of the key requirements and desirable attributes:

• Experience of Automotive aftermarket and OES sectors highly desirable
• Experience of external customer engagement
• High level negotiation and influencing skills to buyer/ category buyer level
• Excellent presentation skills - verbal, written and numerical
• Highly numerate with a solid commercial acumen
• Self-motivator, able to operate remotely and upon own initiative
• Proactive approach: go -getter, can-do attitude, and good implementer
• Strong stakeholder management at all levels across the business
• Positive and enthusiastic with an exceptional work ethic to deliver results
• Able to operate and demonstrate the highest levels of integrity
• PC literate (with high level of understating of MS Office Word / Excel / Power Point)
• High level of organisational skill regarding planning, preparation, execution and follow up