Key Account Manager - Roadside Assistance

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Account Manager - Roadside Assistance

Location: Croydon / Hybrid (typically 1 day per week in the office)

Hours: 09:00 - 17:30

Working Style: Flexible hybrid working

Salary: Discussed at interview

Benefits: Company car + full Allianz Partners benefits package

The Role

We are looking for an experienced Account Manager to join the Roadside Assistance team. Reporting to the Head of Sales - Roadside Assistance, you will be responsible for managing and developing key partner relationships, ensuring we deliver on our commercial, strategic and customer commitments.

This role plays a central part in driving growth, strengthening partnerships and ensuring that Allianz Partners continues to deliver a high-quality, compliant and competitive service within the Roadside Assistance market.

You will oversee all aspects of your partner portfolio, from day-to-day relationship management to long-term strategic planning, ensuring alignment with contractual obligations, regulatory requirements and business objectives.

Key Responsibilities
Partnership & Relationship Management

• Build strong, collaborative relationships with partners to drive performance and growth
• Act as the primary point of contact, ensuring clear communication and effective decision-making
• Coach partners on Allianz Partners' products, services and value proposition

Commercial Delivery

• deliver budgeted revenue and organic growth by identifying new opportunities
• Review processes and products to enhance the partnership and service proposition
• Maintain accurate records of opportunities, renewals and contacts in Salesforce

Governance & Compliance

• Ensure alignment with group strategy, risk frameworks and internal standards
• Ensure compliance with all relevant regulations, policies and contractual requirements
• Provide clear upward and downward communication to stakeholders and governance forums
• Support budgeting and forecasting processes

Reporting & Insight

• Produce and review key reports, including:
  • Monthly account development updates
  • Budgets
  • Strategic account plans

Internal Collaboration

You will coordinate internal teams to ensure seamless delivery of partner requirements, including:

• Operations
• Finance
• Underwriting
• Product, Marketing & Innovations
• Legal & Compliance
• HR

Profile & Requirements

• Minimum 3 years relationship management experience.
• Automotive industry experience (5+ years) desirable
• Strong B2B relationship management background
• Excellent communication and presentation skills
• Strong organisational skills with the ability to manage multiple priorities
• Confident user of Microsoft Office, especially Excel and PowerPoint
• Adaptable, collaborative and comfortable working in a fast-paced environment
• Diplomatic with strong relationship-building skills
• Full UK driving licence (preferably clean)

Benefits

• Company car
• Full Allianz Partners benefits package
• Development opportunities through Achieving Excellence Through Learning
• Access to discounts, medical cover, pension scheme and more

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