Key Account Manager (North)

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Job Description

Job Title: Key Account Manager (North)

Location: Oldham or Leicester base, however this is a national field sales role

Contract: Permanent

Hours: Full-time (40 hours per week)

Grade: 22

Reporting to: Sales Manager UK & IE

Looking to work for a well-known brand, combining 25 years of industry expertise with ongoing investment in cutting edge technology to drive future success? Seeking a role where proactivity is welcomed, with scope to develop and grow?

Viking has an exciting opportunity for a Key Account Manager to join the growing Sales team in the UK. Based in the North of England (Anywhere from Birmingham upwards and will include Scotland,) the role is a full time, permanent position offering excellent salary and benefits, with a generous commission scheme.

At Viking, we provide Office Supplies, Services and Solutions to help our customers work better, whatever their workplace. Serving businesses across all industries and sizes, we offer a single source of the solutions and services our customers need to be more productive, including the latest technology, core office supplies, print and document services, business services, facilities products and furniture.

Only companies which place the customer centre stage, innovate to bring added value, and excel in terms of operational efficiency and technological capability will survive and thrive. At Viking, we operate as a trusted and reliable partner to help organisations work more productively, improve efficiencies, reduce cost and increase sustainability - and we intend to thrive and continue to lead our industry for years to come.

Your role

The role will involve a mixture of new business development and key account management. You will start with a handful of clients in your portfolio, dividing your time between growing those accounts through category penetration and increased share of wallet and prospecting/ winning new customers primarily in the £100k-£250k spend category, capturing your activity on our CRM system - Salesforce.com. You will be expected to complete bids for future business with the support of our centralised Sales Operation teams, and to build and qualify your own pipeline of prospects.

This is a role for an experienced hunter/ farmer, who possesses the unique set of skills necessary to deliver unrivalled customer service and grow incremental sales, as well as achieving new business wins. Those contracts you win, you will keep, leading to the role becoming more focused on growth within existing contracts as time passes and you increase the size of your customer portfolio.

Your week will mainly be focused around getting in front of clients, both in person and virtually. You will have a Leicester office base, but the option for hybrid working.

Your responsibilities

• To maximize the lifetime retention and profitability of a portfolio of accounts.
• To win new business with customers in the £100-£250k range
• To operate in a lead role with each account to deliver the company's growth aspirations.
• To identify and win new (share of wallet) business opportunities within existing accounts and to increase barriers to exit to ensure year on year retention.
• To increase Sales, GP and Net profitability within each account in line with the company's growth aspirations.
• Have the ability to construct and incorporate a business plan process with business development strategies in conjunction with the customer to deliver solutions that fulfil the customer's objectives and that of the organisation
• Assisting with the maintenance of accurate and up to date customer records contained in the Account Plans
• Providing a high level of after sales support, to secure existing contractual business

Your profile

• Must be able to demonstrate clear evidence of success and career progression in a B2B sales environment
• Can demonstrate proven experience in winning and selling to large corporate/ commercial customers with a minimum of 2 years' experience at this level
• Self-motivated with the ability to work autonomously, plan time effectively for maximum impact
• Takes ownership and accountability for results
• Strong administration and communication skills with the ability to multi-task effectively.
• Full UK driving licence (max 6 points)
• Good knowledge of MS Office applications (particularly Word and PowerPoint)
• Must be able to cover the areas of Birmingham to the north coast, however on occasion there may be a requirement for you to travel further afield.

Benefits:

• Generous pension (matched contribution up to 6%, of your monthly salary)
• PMI via AXA for your partner and dependents living in the same house up to 24 years of age
• Life assurance, including: Free global travel insurance & discounted gym membership
• Staff discount
• 25 days holiday plus bank holidays (rising to 27 days after 5 years' service)
• Car allowance
• 8 hours paid appointment time per annum
• £10 pcm contribution towards running costs when you work from home 2 days a week
• Employee Assistance Programme
• Free on-site parking
• Subsidised canteen in Leicester

About Viking:

Looking to work within a vibrant company, combining 25 years of industry expertise with ongoing investment in cutting-edge technology to drive future success? Seeking a role where proactivity is welcomed, with scope to develop and grow?

We are Viking. We provide business supplies and services to help our customers work better - whatever their workplace. We are a single source for everything customers need to be more productive, including the latest technology, core office supplies, print and document services, business services, facilities products, furniture, and school essentials.

Our values:

INTEGRITY

We earn the trust and confidence of employees, customers, suppliers and shareholders by being open, honest and truthful in all that we do.

RESPECT

We treat others the way we want to be treated

TEAMWORK

We believe in empowering our employees and foster an open and equal approach to teamwork.

INNOVATION

With a culture of creativity and a thirst for intelligent risk-taking, we aspire to do what has not been done before.

ACCOUNTABILITY

We are responsible for achieving and sustaining unprecedented results that create extraordinary value to our shareholders and stakeholders through personal commitment, sensible thrift, collaboration, and shared leadership.