Key Account Manager (Field Based)

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We are currently seeking a Key Account Manager to join a well-established SME who supply a diverse range of products across the public and private sectors. This will be a Field based role covering the North and South of England specifically areas between Manchester and Northampton.

You will be responsible for bringing focus, excitement and high growth to existing territory specifically within the healthcare market sector. This area already has the benefit of a significant number of existing and active accounts. Your role is to grow by new client acquisition alongside key account development with the current clients, adding 25% - 35% volume across the board and improving overall profitability. Whilst you will be identifying new target prospects yourself, you will also have the support of our marketing team to provide you with warm leads every week.

Primary Responsibilities

• Meet or exceed agreed annual and quarterly sales goals, profit margins and activity targets
• Manage and retain a portfolio of existing customers at agreed sales and margin growth targets whilst developing new profitable clients
• Maintain the relationship at all levels within the customers to ensure on-going customer satisfaction
• Visit accounts on a scheduled basis; create and deliver account development plans
• Develop new revenue streams from new products and services from within the Arrow product portfolio, while optimising income from existing lines
• Gather intelligence on competitors
• Research new business opportunities, identify likely sales points, develop strategic plans and sales strategies, and undertake presentations to and negotiate with prospective customers
• Work with our Lead Generation and Appointment Making Team, to successfully win and develop new accounts
• Demonstrate company products to prospective customers and lead discussions with them concerning the ways in which the products solve their problems or meets their requirements
• Formally present proposals and presentations to prospects and customers
• Production of required reports in a timely manner
• Ensure CRM system is kept up to date and opportunities are logged and followed up assiduously
• Ensure customer complaints or overdue accounts are brought to a satisfactory conclusion
• Attendance at Head Office on a weekly basis is required (one day a week)

Requirements

• Strong business development and customer support skills with a proven track record in managing clients and winning business
• Self driven and self motivated desire to close the deal and get results
• Well presented and excellent organizational skills
• Excellent interpersonal skills to develop and nurture customer relations
• Excellent negotiation skills
• Proven ability to see the big picture, identify customer's needs and creatively provide solutions
• Ability to identify and capitalize on opportunities that provide solutions for the customer and additional revenue for the company
• Strong financial management skills and clear understanding of margin importance
• Honesty, loyalty, and integrity
• Excellent communication skills, both verbally and written that encourage customer confidence, improves customer satisfaction and loyalty

Benefits

• Salary of £50,000 - £60,000 DOE
• OTE (up to £10k DOE)
• Company Car or Car Allowance