Key Account Manager

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Job Role

Are you a relationship-driven professional with a passion for delivering exceptional service and growing key client partnerships? If so we're looking for a Key Account Manager to join our dynamic, forward-thinking team-this could be your next great career move.

We are seeking a highly driven and Client-focused Key Account Manager to join our team. In this role, will be responsible for maintaining and developing relationships with clients, managing client accounts, and ensuring client satisfaction. Responsibilities include coordinating with internal teams to deliver solutions, preparing reports, addressing client inquiries, and identifying opportunities for account growth. The Key Account Manager will work closely with sales and marketing teams to support business development initiatives. This exciting opportunity will suit individuals with previous experience of providing excellent service to customers.
Key Responsibilities

• Develop, manage, and grow long-term relationships with a portfolio of key clients across mail manufacturing and digital communications
• Act as the trusted advisor to clients, understanding their business goals and challenges to recommend tailored solutions
• Collaborate with internal teams including production, logistics, digital, and marketing to ensure the successful delivery of client campaigns and projects
• Lead contract negotiations, renewals, and address any service issues or client concerns promptly
• Monitor account performance through data analysis and reporting; prepare regular business reviews and forecasts for clients and senior management
• Manage project timelines, budgets, and resources effectively to meet client expectations
• Facilitate clear communication between clients and internal departments to ensure alignment and resolve any challenges

ADARE SEC (A Mail Metrics Company) - who are we?

Every successful relationship rests on the shoulders of great communication.

We have a rich heritage of partnering with financial and business services as well as the public sector to help improve communication between organisations and their customers. We build solutions that matches client requirements, in the ever-evolving world of customer communications.

From print to web to mobile messaging, we'll build a two-way customer communication strategy that puts customers' communication preferences at its core, all the while working within the strictest regulatory framework. By delivering the right message at the right time and through the right channel we help foster higher value customer relationships.

What we need?

• Client relationship management and account management skills
• Experience in coordinating with internal teams and clients
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Proficiency in using CRM software and Microsoft Office Suite
• Ability to manage multiple accounts and projects simultaneously
• Experience in the industry relevant to the company is a plus

• What's in it for you?
• Competitive salaries
• 26 days holiday per year plus Bank Holidays
• Enhanced maternity and paternity schemes
• Sick pay schemes
• Eye care scheme - free eye tests and discounts on glasses for DSE users
• Electric car scheme
• Cycle to work scheme
• Employee-Referral Scheme
• Free parking on site
• Free fruit