Key Account Manager

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Key Account Manager

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

This will be a complete service for Key Accounts; monitoring and managing the full start to end process on existing and new B2B Key Account customers. As a Key Account Manager you will need to be accurate and timely with cash allocation of payments and keep unallocated cash to a minimum. Credit accounts will need to be monitored and reassessed regularly to ensure the correct level of credit is being provided and the appropriate risk mitigation measures are in place.

As part of our Credit Risk Department, you will be collaborating cross functionally with the other three elements of our Credit Risk Department which are: Credit Risk Analysts (Applications), Sales Ledger & Credit (Administration), and Credit Control (Collections).

This is a permanent, full time role working 37 hours over 5 days between 08:00 and 18:00 Monday to Friday. There is a requirement for some flexibility to ensure that service levels are maintained and work is delivered.

Each of the 4 Credit Risk team are managed by four managers specializing in their specific fields. There is a continuous process of Improvement within the department to retain accreditation from the Institute of Credit Management for best in class. All employees work together providing seamless service, ensuring both business needs and client's needs are always met.

Day to Day responsibilities

• Cash Allocations and reconciliation in a timely matter
• Bespoke processes specific to individual Key Accounts
• Complete adhoc duties, such as refunds and general maintenance of the accounts to prevent delays
• Risk Assessment - dealing with customer requests to increase credit limits, change payment terms, performing credit checks and understanding the results
• Performing essential inbound/outbound calls and emails relating to cash collection to ensure aged debt is kept to a minimum
• Resolve dispute queries relating to invoiced goods (volume supplied vs received), PO validity checks and price discrepancies
• Complete regular training to ensure best practice and training of new members
• Identify and rectify any card misuse

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what's next - people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• You can deliver a trusted service
• You will have client relationship skills, enabling trust and a good rapport with the customers
• You have a willingness and flexibility to ensure all service levels across all the key accounts are maintained and delivered
• You will have problem solving skills; the ability to identify the exact details of the problem through a rational process and be able to take steps to ensure a successful resolution, as well as an attention to detail
• Ability to tackle issues and difficulties with professionalism and tact
• Excellent communication and allocating skills
• Motivation and passion for learning and developing your skill set
• You possess sophisticated knowledge of PC/literacy skills, including the confident use of MS Word, Excel and Outlook

Perks & Benefits

At Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• You'll be part of one of the most exiting areas of growth within Worldline, supporting our Trade UK Account Card customers and clients.
• Have 25 days holiday + bank holidays
• Have employee private medical cover, access to a virtual GP service
• Access to discounts and cash backs on shopping *
• Purchase a range of flexible benefits through salary sacrifice
• Have an Income protection @ 67% of base salary for 5 years, subject to Ts & Cs
• Have a Life assurance - 1 x salary if not in a pension scheme, 4 x salary if joins the pension scheme
• Have Pension - the company will match contributions up to 10%

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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