Key Account Manager

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Main Purpose

We are looking for 2 experienced Key Account Managers to join our team. In this role, you could be based at either our Crewe or Southport site, with a hybrid working pattern available and will be required to travel to visit customers.

Working as part of the Customer Engagement Team, you will take responsibility for renewing and maximising sales for our Network Rail Customer. Focused on account growth, you will form part of a team accountable for achieving specific targets for sales and gross margin as set out in our Corporate Plan and aligned to our strategic imperative of achieving margin accretive revenue growth.

You will be responsible for the implementation and ongoing sustainment of the Customer Engagement System including, development of the strategic account plan and management of the various governance processes which ensure that customer needs are met and exceeded throughout contract duration.

Through effective relationship management, you will support the customer to deliver business objectives in the short, medium and long term. You will be responsible for driving account growth, managing key customer relationships, and overseeing sales activities for your allocated accounts.

As a Key Account Manager, you will work closely with the Customer Engagement Manager to ensure customer satisfaction and contribute to the development and execution of strategies that enhance business growth, whilst proactively positioning for contract renewals and extensions.

You will be responsible for maintaining regular customer interaction, managing and reporting on operational performance targets and achieving budgeted sales targets for nominated customers and achieving budgeted GM in line with our corporate plan and identifying opportunities to improve this.

Person Specification

We are looking for someone with customer account management experience, ideally gained working within the Rail sector. You will have excellent customer service, selling and negotiation skills with exceptional communication and interpersonal skills enabling you to engage with people at varying levels within the organisation and externally.

You will have the ability to make decisions and solve problems, taking ownership to initiate resolutions, always leading with a focus on continuous improvement. The role will also require a strong contract and commercial awareness. Organisational and time management capability are paramount to the success in this role.

A good working knowledge of SAP is required, along with sound IT skills. Data analysis and good analytical skills are required to understand and interpret data.

Benefits

• Competitive salary
• Pension and death in service provisions for employees in pension scheme
• 25 Days Hols (plus Bank Holidays)
• Employee Assistance Programme (EAP)
• Health and Wellbeing Initiatives
• Employee offers and discounts from various retailers
• Recognition events and rewards

• Car parking / Breakfast club

Unipart Rail - Who are we?

Unipart Rail is part of the Unipart Group, one of Europe's leading independent logistics' companies that employs more than 12,000 employees worldwide and has an annual turnover of more than £1 bllion.

We have a long heritage in the rail industry based on decades of experience, we have continuous improvement plans to embrace innovation in both products and business techniques to ensure that we remain the first and best choice for our customers.

As a valued employee of Unipart Rail, you can look forward to a varied and rewarding career with a company that holds the Investors in People accreditation and also world class status in employee engagement.