Key Account Manager

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Key Account Manager

Salary: £35-50k + excellent benefits

We have a fantastic opportunity for a Key Account Manager to join our successful and growing Sales Team. Reporting to the Business Development Director, you will be responsible for nurturing and expanding relationships with our key clients, focusing on account retention, growth, and maximising client satisfaction.

Responsibilities include:

• Maintain strong, trust-based relationships with key clients and understand their goals, challenges, and evolving needs.

• Identify skills needs within your key clients and develop solutions to meet them.

• Identify opportunities to expand LDN's presence within each client and recommend relevant apprenticeship programmes.

• Develop and present customised proposals for cross-selling and upselling.

• Use our CRM system to provide insights into revenue growth driven by account development, account status and pipeline forecasts.

• Gather, analyse, and present data on the impact of LDN's apprenticeships within client organisations.

• Develop detailed, strategic account plans that outline objectives, growth opportunities, and engagement tactics for each key client.

• Conduct client feedback sessions, collecting insights on satisfaction and areas for improvement.

• Collaborate with the marketing team to develop client success stories and testimonials.

For this role you must have

• Previous experience in account management or client success roles, ideally within apprenticeships, education, or workforce development sectors.

• The ability to prioritise client satisfaction and advocate for client needs, with a proactive approach to understanding client challenges and objectives.

• Experience in developing and executing account plans to identify opportunities for growth.

• Strong skills in data gathering, analysis, and impact reporting.

• Experience working closely with multiple internal teams to deliver a seamless client experience

• Strong verbal and written communication skills, capable of presenting complex information in a clear and persuasive manner to diverse client stakeholders.

• Highly organised with the ability to manage multiple client accounts and projects.

• Adaptable and solution-oriented, capable of navigating changing client needs and addressing issues to maintain strong, productive client relationships.

• Demonstrates commitment to our values and expected behaviours.

We offer some cool benefits, which we think you might like:

• 25 days holiday plus bank holidays

• Extra day of holiday for every year of service up to 3 years

• Home working/ flexible working

• Receive a company Apple MacBook or PC

• Workplace pension with 4% contribution

• Buy additional holidays

• Funky Head Office near Vauxhall/ Stockwell with free tea and coffee

• Quarterly prizes for top performers in the business

• Regular social events including Summer and Christmas parties

Other Important Information

Please note that we will automatically disregard applicants who use Artificial Intelligence tools to respond to screening questions.

For further information about LDN, our Company Values and Staff Benefits please visit our website: https://www.ldnapprenticeships.com/careers

LDN Apprenticeships has been awarded Ofsted Outstanding Provider Status. Our people are key to our success, and we have created a unique high-performance culture that is supportive, inclusive and empowers our team to take ownership for their work.

LDN is also a Certified B Corp. Our B Corp status reflects our commitment to meeting the highest standards of social and environmental performance, public transparency, and legal accountability to balance profit and purpose. As a B Corp we are helping to accelerate a global culture shift to redefine success in business and build a more inclusive and sustainable economy. For further information visit: https://www.bcorporation.net/en-us/find-a-b-corp/company/ldn-apprentices...

We are unable to reply to every applicant. Therefore, if you do not hear from us within 28 days of your application, we have made the decision not to take your application to the next stage.

LDN is committed to safeguarding and promoting the welfare of our learners. A copy of our Safeguarding Policy and Safer Recruitment Policy can be found on our website.

This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974.

We value diversity and are strongly committed to providing equal employment opportunities for all employees and applicants.

If you're seeking your next role and wish to join our fantastic team, please apply via the button shown.