Key Account Manager
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Job Role: Key Account Manager, Customer Relationship Team
Country: UK
Division: DHL Freight UK
Scope: Commercial
Department: Customs
Reports to: Customer Relationship Manager
The role owner will have a focus on retention of key accounts and with a view to generating new business by way of relationship management and value-added upselling on existing accounts. In addition, there is also a requirement to bring in New Business from field sales opportunities.
Goal of the Role:
Gain understanding of the key account activities by collaborating with the Customer Relationship Manager and Head of Commercial in reviewing the current pipeline and identifying new opportunities.
Target Area:
Goals and measurable outcomes for a Key Account Manager role:
- Number of successful collaborative problem-solving initiatives.
- Feedback from colleagues on the effectiveness of support provided.
- Number of new relationships established with customer decision makers.
- Customer satisfaction ratings for relationship management.
- Percentage increase in revenue from existing key accounts.
- Number of new business opportunities identified and converted within existing key accounts.
- Understand and know your customer, providing accurate financial and movement knowledge.
- Understand credit worthiness of each customer, fully investigating new customer queries.
- Upselling revenue generated from existing businesses.
- Customer feedback on the relevance and effectiveness of upselling efforts
- Number of new leads generated and converted into customers.
- Revenue generated from new business acquisitions.
- Accuracy and completeness of key account data in the SharePoint system.
- Timeliness of updating the pipeline with new information.
- Number of successful customer meetings conducted.
- Customer feedback on the quality and usefulness of the meetings.
- Percentage of SLAs/KPIs met or exceeded.
- Customer feedback on the level of service provided.
- Timeliness and accuracy of intelligence reporting.
- Actionable insights derived from the analysis.
- Customer feedback on the representation of Gerlach and DHL Group.
- Performance evaluation based on professionalism and expertise demonstrated.
Stakeholders:
Internal:
- Operational teams/Management team
- Accounts team
- Local contacts from operational environments
- DHL Freight UK Sales
External:
- Customers
- European and Worldwide DHL /Gerlach Key Account Managers
Function Profile:
Education: Bachelor level or equal due to experience
Experience:
- Relevant experience in Account Management/Retention/Sales
- 3+ Years Customs knowledge
- Desirable Professional Experience: -2-4 years
Specific requirements and skills:
- Language: English, other languages are a plus
- MS Office
- Process development and optimisation capabilities
- Strategical thinking and acting