Key Account Manager

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Position: Key Account Manager
Contract Type: Permanent / Full-time
Location: Ryton on Dunsmore, Coventry
Hours: 37.5 per week / Monday to Friday

Why choose DHL eCommerce UK?

Want to work for one of the UK's best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2024 and achieved Top Employer accreditation for the 4 th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!

About the role:

Responsible for the maintenance and growth of a portfolio of customers, being fully compliant with all internal systems and maintain all customer records within our CRM.

• Accountable for the performance of a corporate client portfolio
• Quarterly targets
• Maintain all portfolio customers, ensuring they continue to trade with DHL Parcel UK
• through regular review meetings
• Increase share of wallet from existing customer base through the development of all product lines - Domestic, International and Returns
• Ensure all customer contact is logged and updated within our Salesforce CRM system,
• including customer call, visits, opportunities and at-risk accounts
• Work alongside our other sales channels to perform thorough handovers when required
• Responsible for supporting with all yield management projects to deliver improved customer margin e.g. GPI and margin improvements
• Provide timely and accurate customer revenue and volume forecasts
• Ensure customer adhere to agreed volume levels and take a proactive approach to monitor
• Maintain strong relationships with all departments within DHL eCommerce UK

The ideal candidate will have:

• Experience of working within Mail Sort / Parcel is essential
• Strong presentation skills
• The ability to work under pressure and achieve set deadlines
• Good analytical skills, specifically in the pre-processing of data
• Excellent Microsoft Excel skills
• Excellent planning and organisational skills
• Competency in using our operating systems
• Fully competent with our IT systems and product offering
• A good understanding of all DHL eCommerce UK Health and Safety requirements
• A full UK Driving Licence
• Self-motivation with proven ability to manage customers and opportunities within a large geographical area

What about career development?

We take every employee's career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone's voice is heard, so you can shape your future career path at DHL eCommerce.

What will you need to do next?

If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV

Our approach to Diversity and Inclusion

As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.

We're committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.