Key Account Manager
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Company Description
SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.
At SGS, we have an open corporate and international culture, we offer a dynamic work environment in a leading global company. Our high professional standards and our sustainability approach guarantee you a future-oriented work environment. We invest in our employees for the long term and we are committed to supporting your development within the company.
Job Description
- Job Title: Key Account Manager
- Job Type: Permanent
- Hour: 37.5 hours a week
- Location: Cramlington
What you will get in return
SGS takes pride in looking after our employees and providing an attractive benefits package. In addition to a competitive salary, you will also be eligible for:
- 4-5% matching company pension contributions
- 2x Life Assurance
- 24 days Annual Leave (increasing with service) plus bank holidays
- An additional day off for your birthday
- Discounted Gym Membership
- Retailer Discounts
- Enhanced maternity/paternity and adoption pay,
- Length of Service Awards
- Health & Wellbeing initiatives
Main Purpose of Role
- As a account manager you will be dealing with the commercial aspect of the role mainly focusing on a portfolio of accounts with an expectation of retention and organic growth.
- Deliver revenue growth to achieve annual KPI targets.
- Ensure all activity is recorded in SGS CRM system
Key Accountabilities
- Network designated account organization at all levels to ensure interface relationships are in place between customer and SGS operational teams.
- Take ownership of all commercial aspects of the account including: Setting, recording/updating all pricing in the supply agreement.
- Profitability modelling at set up and annual review to make sure margins are maintained
- Negotiation of annual price increases
- Ensuring all changes and additions to customer scope are captured commercially to maintain account profitability
- Compile tender proposals, terms of contract and longer-term supply agreements for all managed accounts.
- Urgently report any issue or threat which could result in loss
- Ensure new accounts are fully trained on test reporting using on-line and off-line reporting systems.
- Manage customer review meetings on a quarterly basis.
Qualifications
How to be a successful candidate:
Essential:
- Account Management in Food Production or Retailer experience
- Experience with a technical service provider supplying the UK food industry and experience working in an environment aligned to the technical aspects
- Demonstrable experience in commercial account management role
- Account Management and relevant sales/AM background to demonstrate experience
- Full clean driving license for use in the UK
Desirable:
- Experience with budgeting and sales forecasting
- Proven track record of delivering Customer Service Excellence
- Educated to degree level (or equivalent) in a relevant scientific, technical, engineering discipline
- Project Management qualification such as Prince2, Six Sigma, CAPM, PMP
- Customer Service qualification such as NVQ, Practitioner, Institute of Customer Service
Additional Information
APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially, and you will always receive an update within 10 business days.