JW Steakhouse Restaurant Manager - JW Marriott Grosvenor House

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Job Description

EXPLORE MARRIOTT

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

You're welcomed here: Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 110 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™.

Grosvenor House Located on Park Lane in the heart of Mayfair, our distinguished 5-star hotel offers exceptional accommodation, epicurean delights and sweeping views over Hyde Park. This grand 5-star hotel celebrated its 90th anniversary in 2019. JW Marriott Grosvenor House London welcomes celebrities, royalty and business leaders to Mayfair throughout its history and continues to do so. London is on the doorstep, the hotel is a stone's throw from Bond Street, Knightsbridge, Regent Street, Buckingham Palace, V&A, Natural History & Science museums and the West End. Our guests are able to experience modern luxury in a place where they can be mindful and present, and indulge in the inspired service and nourishing surroundings.

JOB SUMMARY

To effectively manage and be responsible for the JW Steakhouse Restaurant daily operations and supervision of staff. Position directs, trains, and assists associates to follow standards in the delivery of food and beverage. The position oversees guest and associate satisfaction is achieved while maintaining the operating budget.

CANDIDATE PROFILE

Experience/Education:

• Previous experience working in an F&B Operation at a managerial level
• Experience of a luxury, five-star operation preferred
• Good level of English essential

Skills and Knowledge:

• Strong communication skills (verbal, listening, writing)
• Previous experience as a Restaurant manager in a fast paced, luxury venue
• Demonstrate a key passion for Food and Beverage
• Extensive knowledge of food, beverage, quality products and ingredients
• Ability to grow and develop our existing menu
• Excellent personal presentation
• Previous experience managing, developing and motivating a team
• Personable and people orientated demeanour
• Pro-active and reliable
• Adaptability, and flexibility
• Strong business acumen and focus on results
• Strong communication skills
• Ability to multi-task and handle stress.
• Excellent attention to deliver inspirational service to all of our guests

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

Leading JW Steakhouse Operations:

• Manages daily shift operations and provides leadership and direction. Position is responsible for and oversees the JW Steakhouse daily operation.
• Ensures compliance with all JW Steakhouse policies, standards and procedures - be prepared and ready for the BSA, Forbes, and AA audits.
• Understanding associate positions well enough to perform duties in associates' absence.
• Works with culinary team and F&B leadership team to improve the product offering - continuously strive for continuous improvement.
• Liaison between culinary team and F&B.
• Works with marketing and PR team to continue to focus on brand awareness.
• Aware of trends within the industry and works to keep our offering competitive.
• To communicate with all staff daily, by holding a briefing session on the day's business and all information relevant to the JW Steakhouse. Ensure awareness of events in the hotel.
• Ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• To be responsible for the safe keeping of all keys and micros cards and ensure that relevant areas and stocks are secure at the end of shift.

Financial Objectives:

• To maintain an appropriate staffing level and ensure that sufficient staff is on duty to cope with the volume of business and operational needs, yet financial objectives are met.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Management of P+L results - wage cost, beverage costs, controllable costs
• To drive sales and grow business
• Ensure the team are trained on and execute upselling techniques.
• Manages inventories according to budget and business levels.
• To control Par level stock and inter-departmental transfers, in accordance with finance and CAPCON auditors every month end and administer spot checks if needed.
• To ensure that the guest's bill is recorded accurately and presented properly and efficiently. Ensure that payment is received from all guests and payment is posted through Micros. Appropriate cash handling procedures must be used.

Ensuring Exceptional Customer Service:

• Provides excellent customer service in line with brand standards and provides a positive example for guest relations.
• Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Actively listen and respond positively to guest questions, concerns, and requests using the LEARN model to resolve issues where needed. Follow up with any guest issues as associates make you aware of them
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

REWARDS AND LIFESTYLE BENEFITS:

• A unique opportunity to be part of an award winning international brand where we celebrate your unique talent
• Growth opportunities in the largest hospitality brand in the world - national and international transfers for the right candidates within Marriott hotels
• Explore Rate - discounted room rates for you, your friends and family in Marriott properties worldwide
• 20% off across food and beverage outlets in Marriott properties worldwide
• 23 days holiday (exclusive of Bank Holidays)
• Recognition programmes and associate awards to appreciate outstanding talent
• Wellbeing and community engagement activities on and off property
• Bike Scheme and Travel Ticket Loan available for all associates
• Workplace Pension Scheme
• Meals on duty
• World class training and development programmes tailored to enhancing your skills and help you grow
• Work alongside talented, award winning and experienced hospitality professionals

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About the Team

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.