Junior Service Manager - Surgery

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Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Job overview

We have an exciting opportunity in the Surgery Division based at the Broomfield site.

If successful, you will provide operational support to senior managers, focusing on the day-to-day management of services, including staff management, resource allocation, and service improvement initiatives.

You will work to ensure efficient and effective service delivery, managing administrative processes and contributing to the achievement of performance targets.

So, if this sounds like the opportunity for you please apply today.

Main duties of the job

If successful some of your duties will include:

• To ensure that the directorate's elective capacity is fully utilised.
• To ensure that clear booking processes are in place and are adhered to at all times.
• To ensure that hospital cancellations of patients' appointments and/or treatment is minimised through good planning.
• To support the Assistant Service Manager in ensuring that all the directorate's key performance indicators and local and national targets are achieved.
• To support the development and implementation of plans to address areas of concerning performance, including leading on specific actions and areas.
• To participate in Surgical Beds Flow Management.
  Act as a point of escalation during the day for problems arising. Resolve issues or escalate to a senior manager.
• Ensure that the office area is tidy and presents a welcoming and professional image of the department to other staff and visitors.
  Lead on specific service improvements and developments across the service.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Detailed job description and main responsibilities

Are you looking for an exciting role using your unique qualities, then we want to hear from you.

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application. Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Person specification

Qualifications

Essential criteria

• GCSE English or equivalent

Desirable criteria

• Attendance at leadership course or leadership/management qualification

Experience

Essential criteria

• Experience working in a healthcare environment, particularly liaising with patients
• Experience of working in a busy office environment

Desirable criteria

• Knowledge of the patient administration system
• Experience of managing staff
• Knowledge of 18 week and cancer waiting time rules and guidelines.

Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.

Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn't accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

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