Junior Service Manager - Dermatology

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Detailed job description and main responsibilities

Roles and Responsibilities

• Provide hands-on operational management to designated areas of the HGD Directorate, ensuring the delivery of services in line with expected service standards.
• Be accountable to the Deputy General Manager and the General Manager for the monitoring and delivery of key quality, productivity and performance targets e.g RTT and Cancer.
• Take responsibility for the investigation and co-ordination of complaints that are predominantly administrative/ medical related within the directorate working closely with the Service Directors, Lead Nurse, medical staff and with the Patient Advisors.
• Manage and implement innovation projects in all areas of the directorate as identified by the Deputy General Manager.
• Be responsible for effective communication including regular team and departmental briefing.
• Promote excellent customer service and patient experience throughout all areas of responsibility, taking remedial action to correct poor and unresponsive service.
• Support the delivery of quality and Clinical Governance objectives such as risk management and incident reporting/investigation.
• Participate in business planning ensuring multi-disciplinary involvement at specialty level in activity and development plans.
• Ensure that clinic templates, procedure schedules and rotas deliver care at times that meet service capacity and patient needs.
• Assist the Deputy General Manager in the production, implementation and revision of operational policies throughout the Directorate, instigating the changes to or implementation of policies and procedures.
• Support completion of patient and staff surveys and other feedback mechanisms, formulating remedial action plans.

Please see attached job description and person specification to this advert for further details.

Person specification

Essential

Essential criteria

• Evidence of ongoing development
• Educated to degree level or equivalent experience.
• PRINCE2 Practitioner in Project Management or equivalent
• Demonstrable operational management experience (people and processes)
• Significant NHS experience with sound knowledge of acute hospital processes
• Experience managing and recovering NHS performance metrics (RTT and Cancer)
• Excellent oral and written communication skills
• Ability to manage own time and balance completing demands
• Good organisational skills in order to plan and priorities workload
• Able to deal with conflict management and problem solving

Desirable criteria

• Experience of managing change
• Experience of working on and leading projects

Trust Values

Essential criteria

• Putting patients first
• Responsive to, and supportive of, patients and staff
• Open, welcoming and honest
• Unfailingly kind, treating everyone with respect, compassion and dignity
• Determined to develop our skills and continuously improve the quality of care

Important

• The closing date given is a guide only. There may be some occasions when we have to close a vacancy once sufficient applications have been received. You are therefore advised to submit your application as early as possible to avoid disappointment.
• Please check your emails regularly as this is how we will communicate with you throughout the recruitment process.
• If you have not heard from us within 3 weeks after the closing date, we regret that this usually means your application was not successful.
• In submitting an application, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process, should you be appointed to the post.
• During the recruitment process your identity documentation (ie passport, driving licence, visa etc) will be scanned using a device which recognises UV, infrared and machine-readable zone security features of the documents provided.
• Employment at the Trust is offered subject to successful completion of a six month probationary period.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• JD/PSA - Dermatology JSM (PDF, 1.1MB)
• Functional Requirements (PDF, 390.8KB)
• Guidance for applicants (PDF, 85.4KB)
• Policy Statement (PDF, 144.5KB)
• Staff Benefits and Wellbeing (PDF, 196.5KB)
• Recruitment Pack (PDF, 2.8MB)