Junior Account Manager

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Junior Account Manager

About Healix Health:

Founded in 2000 by two clinicians, Healix Health was built on the belief that healthcare works best when it's personal, not prescriptive.

We are a leading UK corporate healthcare consultancy, partnering with Employee Benefit Consultancies (EBCs), HR, Finance and Reward leaders to design, fund and govern sustainable employee healthcare strategies. Our clients need more than an off-the-shelf insurance product - they need expert advice, transparency and long-term value.

Specialising in self-funded healthcare trusts and clinically led claims management, we help organisations rethink how healthcare is structured, funded and delivered, aligning employee wellbeing with long-term commercial, workforce and financial objectives. We act as a long-term advisory partner rather than a transactional supplier.

About the role

We're looking for an enthusiastic and motivated Junior Account Manager to join our Third Party Administration (TPA) team. This is a fantastic development opportunity for someone keen to build expertise, strengthen client-facing skills and progress into a confident, independent Account Manager role.

Working closely with experienced colleagues, you'll support a portfolio of TPA clients and help deliver exceptional service to insurer, broker and corporate partners. Through structured mentoring and hands-on experience, you'll develop a strong understanding of UK private medical insurance, TPA operations and healthcare service delivery.

What You'll Be Doing:

Client & Account Support:

• Support the day-to-day management of TPA client accounts under the guidance of senior account managers
• Act as a first point of contact for client queries, ensuring timely, accurate and professional responses
• Assist with preparing client reports, service reviews and performance updates
• Build strong working relationships with clients, internal teams and external providers

Operational Coordination:

• Work closely with claims, membership, clinical operations and customer service teams to support smooth service delivery
• Monitor service levels and escalate risks or issues appropriately
• Support the onboarding of new clients, coordinating requirements and implementation activities

Data, Reporting & Analysis:

• Assist in producing KPIs, MI dashboards and client performance summaries
• Help identify trends, service improvements and opportunities to add value
• Maintain accurate records, documentation and contract information

Continuous Improvement:

• Contribute to process reviews and service improvements
• Take part in projects aimed at enhancing our TPA offering

Learning & Development:

• Actively develop knowledge of:
  • Private Medical Insurance (PMI) and UK healthcare funding
  • TPA operational workflows and claims management
  • Regulatory requirements (including FCA and data protection)
• Learn through feedback, shadowing and close collaboration within a supportive team environment

About You:

Essential:

• Strong written and verbal communication skills
• Proactive, positive attitude with a genuine willingness to learn
• Excellent attention to detail and organisational skills
• Ability to build rapport and work collaboratively
• Comfortable working with data and using Microsoft Office (Excel, Word, PowerPoint

Desirable (but not required):

• Experience in healthcare, insurance, financial services or customer account roles
• Awareness of PMI or TPA environments
• Experience working with clients or stakeholders

Personal Attributes:

• Curious, inquisitive and keen to develop specialist knowledge
• Customer-focused with a commitment to excellent service
• Resilient and adaptable, able to manage multiple priorities
• Team-oriented, supportive and motivated by shared success

About the company

All around the world, Healix safeguards people's health and wellbeing.

Required Criteria

• Strong written and verbal communication skills
• Excellent attention to detail and organisational skills
• Comfortable working with data and using Microsoft Office (Excel, Word, PowerPoint)

Desired Criteria

• Experience in healthcare, insurance, financial services or customer account roles
• Experience working with clients or stakeholders

Skills you'll need