Junior Account Manager
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Our Vision:
To bring innovative workplace tech and unparalleled employee experiences to workspaces around the globe, empowering leaders to create the workplace of the future.
About SPICA:
SPICA is a fast growing, specialist Digital Solution Provider combining Desktop and Mobile App User Experiences, Systems Integration skills and IOT tech and to help businesses capitalise on the opportunity that new Digital Technologies for the Workplace represent. We are a "PropTech" business, exploiting emerging technologies to help make the experience of working and being in the office environment the best it can be.
Our Values:
• Respect & Inclusion. In it together. We are individuals, we are unique and together we are exceptional.
• Innovation & Collaboration. Everyone has something to add, and together the possibilities are limitless.
• Empowerment & Autonomy. You are the driver of your own destiny. Whatever you are striving for, Spica is a springboard for your ambitions.
• Work-life Balance. To be at our best we need to balance hard work with family, friends and relaxation. Spica recognises the importance of our employees' wellbeing.
• Community & Fun. People not numbers. Spica team members and their families matter. We make time to have fun and socialise to celebrate work and personal milestones.
Your part in it:
As a Junior Account Manager, you will be a key support to the Head of Account Management in this client-facing role. You will be a key point of contact for our clients and your main purpose is to ensure client satisfaction at all times, though clear and timely communication whilst liaising with other internal teams as necessary to resolve any issues.
Key responsibilities:
• Account Management for key client accounts
o Regular client calls/meetings
o Proposal writing and quotation preparation
o Client presentations such as review meetings
o Resolution of any customer issues
• Whilst Spica is a UK based company, we have global clients across all time zones so flexibility to work out of hours is a requirement
• Preserving a positive overall client relationship at all times
• Ability to look for up-sell / cross-sell opportunities and alert the Head of Account Management
• Build and maintain strong relationships with both internal and external teams ensuring customer excellence
• Input into future direction of our product/service capabilities, based on client feedback and future requirements
Experience & Qualifications required:
• Proven experience driving B2B account management is an advantage
• Consultative approach, and ability to establish rapport with different types and seniority of client contacts
• Confident to participate and at times lead discussions in virtual/ face to face client meetings
• Has a genuine passion for technology
• Self-starter and naturally autonomous
• Time management / prioritisation and delegation skills
• Degree qualified/ equivalent vocational relevant qualification
• Excellent IT skills
• Excellent business communication skills
Personal qualities required:
• Hungry to learn and grow new professional skills
• Takes pride in a job well done
• Flexibility in thinking and approach to problem solving
• Agility to move quickly and respond to change
• Resilience and perseverance in overcoming challenges
• Self-motivated in getting what needs doing done.
• Thrives in a collaborative, supportive environment with friendly professional.
What you can expect in return:
• Learning from seasoned experts with a wide range of skills and knowledge
• Opportunity to develop career in account management or sales as Spica prides itself on training and upskilling it's employees
• A friendly, encouraging and motivating environment with a team who works hard but knows how to have fun
• You will see yourself develop in both skills and confidence, honing your foresight and intuition, whilst sharpening your ability to execute action.
• Pension in line with auto enrolment requirements
• Flexible working
• 25 days annual leave plus bank holidays
• Additional day off for your birthday
• Simply Health Plan
• Regular reviews, progression planning
• £25-30k Pro rata Per Annum depending on experience (Full time)
• Weekly-Fortnightly office day/ Otherwise remote
We support the principles of Equality, Diversity & Inclusion in employment wholeheartedly and oppose all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.