Junior Account Manager (Graduates considered)

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As our new Account Manager on our MAB account, you'll play a pivotal role within the ITG team, responsible for ensuring impeccable client service delivery, operational excellence, innovation, project management, and team support. Partnering with our esteemed hospitality client, you'll lead diverse projects encompassing print production, fulfilment, and delivery, with a primary goal of enhancing our operational efficiency.

Your expertise will be crucial in driving improvements to our working methods, alongside supporting the Account Director in achieving financial targets, maintaining commercial standards, and maximising benefits for our client. With a focus on litho and digital print buying, we rely on your knowledge to serve our client effectively, backed by the support of our Production team based at ITG's headquarters, enabling you to prioritise delivering top-notch customer service.

In addition to client-facing responsibilities, you'll excel in administrative tasks such as invoicing, work-in-progress tracking, briefing, and supplier management. Your ability to seamlessly integrate into the client's marketing team while delivering excellence as an Account Manager is paramount to our success.

At ITG, innovation is ingrained in everything we do, including how we manage our clients' requirements. We're committed to identifying cost-saving opportunities and streamlining processes to enhance efficiency while minimising our environmental footprint. Join us in driving positive change and delivering exceptional service to our clients while contributing to a sustainable future.

Key Responsibilities:

• Ensure customer service is at the forefront of all activities, managing multiple projects in a fast-paced environment.
• Validate client-supplied information to ensure briefing accuracy, utilising our technology or offline spreadsheets.
• Attend and lead both client and internal project meetings.
• Oversee client and supplier critical path management.
• Manage print on demand solutions, RFQs, and liaise with suppliers.
• Manage key stock management tasks on a daily, weekly & monthly basis with a keen eye for accuracy.
• Conduct press passes/QC & pack checks as required at print partners.
• Exceptional communication skills and the ability to ensure all admin & housekeeping such as WIP management and month end admin is up to date.
• Delivering best in class client servicing, and continuously driving improvements to the ways we work.
• Working closely with our supply chain to ensure projects are on time, on-brand and meet the brief.
• Leading on end-to-end delivery of key projects - leading and driving critical path adherence
• Providing regular reporting on account and commercial performance

Requirements

• You will be service driven, putting customer service at the heart of everything you do.
• Be able to manage multiple projects in a fast-paced environment while prioritising your workload effectively.
• You are a team player who is always eager to help others.
• You'll have demonstrated experience in print manufacturing or managing print projects.
• Possess excellent organisational skills, attention to detail and the ability to handle high workloads.
• You will think of innovative solutions for your clients and remain calm and confident in challenging situations
• Be able to build strong relationships with clients, colleagues, and suppliers.
• You'll be methodical and extremely organised, with excellent attention to detail
• You are someone who is willing to learn new things and new technology.
• Additionally, you will have good knowledge of Excel and hold a full driving license.

We are also happy to consider Graduates for this role who can demonstrate excellent customer service skills and have an interest in the Print Production industry.

Benefits

Work's a treat!

On top of a competitive salary, you can expect a whole load of perks:

• 25 days' holiday + bank holidays - we understand the importance of you getting some down time.
• Annual Wellbeing Day - enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme - helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan - claim back the cost of your medical treatments.
• Smart Working Options - spend up to 40% of your working week from home.
• So many savings - through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
• Employee Assistance Programme - our people are at the heart of everything we do, so if you're happy, we're happy.
• Cycle to Work Scheme - save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day - we're all about giving back... and having lots of fun in the process!
• Referral scheme - know the perfect person to join the team? You could bag £1,500 for a putting a good word in.
• Wellbeing Programme - giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave - support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together.

ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.

These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.

What next?

If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

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