Judges Education Manager

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We are seeking a Judges Education Manager to lead and inspire a dedicated team. This role offers a unique opportunity to drive excellence in judges' education across all canine disciplines recognised by The Kennel Club while ensuring adherence to the highest standards in a high-paced, hybrid working environment.

Key Responsibilities:

• Team Leadership: Effectively manage and motivate a hybrid team, ensuring strong performance and collaboration.
• Complaint Triage & Resolution: Utilise excellent analytical and precision thinking skills to assess complaints, interpret Kennel Club regulations, and execute holistic reviews to determine appropriate escalation pathways.
• Communication: Draft clear, concise, and well-reasoned correspondence for outcome decisions and committee briefs, simplifying complex issues into understandable rationales.
• Conflict Management: Confidently handle challenging situations and audiences with objectivity, patience, and resilience.
• Education and Regulations Expertise: Leverage and enhance understanding of Kennel Club rules and regulations relevant to judges of all dog activities, as well as maximising the utilisation of the Kennel Club Academy for education of judges.
• Process Integrity: Uphold a high degree of confidentiality, discretion, and integrity while managing a demanding workload.
• System & Service Management: Use CRM systems effectively and provide account-management-style customer service to internal and external stakeholders.

The ideal candidate will have:

• Previous experience in a Leadership/Management role.
• Outstanding written communication skills to articulate decisions and prepare high-level briefs.
• Confidence, resilience, and patience when navigating challenging environments.
• A strong understanding of The Kennel Club rules, regulations, and education systems across all canine activities.
• Previous experience in working with CRM systems and understanding customer service principles.
• A genuine passion for promoting excellence and integrity of judges within the canine world.

We are looking for a Breed Shows Liaison Advisor who has excellent time management and organisational skills in order to be able to support the team effectively. You will also need to be reliable and flexible and be able to deal respectfully with internal and external customers.

Job Details:

Permanent - Full Time

Location: London/Hybrid (2 days a week in our London office)

Salary: £45,000 - £50,000 per annum(Dependant on experience)

Closing date: 2 December 2024

Please be advised that if you are a member of The Kennel Club and are successful in your application you will be required to relinquish your membership.