Jr. Client Solutions Manager

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Channel Factory provides intelligent marketing solutions for the next generation of contextual safety, suitability, and performance for brands and agencies. Our platform helps marketers implement, automate, and scale their marketing programs across the world's largest video library, YouTube, and emerging growth channels. We sit at the intersection of marketing and suitability and have a mission of enabling the world's top brands to consciously connect with the right audience in the right context, maximising suitability and contextual performance.

Channel Factory embodies a strong culture that values diversity and collaboration, alongside results. We expect a lot from one another and value our thoughtful and intellectually curious company culture.

About the Role

We are looking for a highly motivated Junior Client Solutions Manager (Jr. CSM) with a passion for video marketing and execution who consistently strives to exceed the expectations of clients and team members.

The ideal candidate is dynamic, strategic and analytical with experience within the video marketing sphere - on and off YouTube. They can manage multiple complex projects with ease - whether the task calls for attention to detail, organisational skills or problem-solving - they are proactive and hungry to learn.

Are you ready for an exciting journey in the UK market?

Responsibilities

Campaign Management:

• Launch, maintain, and report on campaigns with precision and timeliness.
• Monitor campaign pacing and KPI performance, proactively addressing challenges and ensuring alignment with client objectives.

Client Strategy and Support:

• Develop targeting lists and strategic proposals tailored to client needs.
• Respond promptly to client requests, leveraging a strong understanding of internal systems to provide solutions.
• Maintain a proactive approach to client interactions, anticipating needs and delivering exceptional service.

Performance Analysis and Reporting:

• Generate comprehensive campaign reports, including metrics, key wins and actionable insights.
• Collaborate with internal teams and clients to ensure clear communication and feedback.

Team Collaboration and Growth:

• Help the Client Solutions team to grow a portfolio of business through client retention, growth, upsell and satisfaction initiatives.
• Support the Client Solutions team with daily tasks and projects as needed.

Industry Knowledge:

• Stay current on trends and best practices in video marketing and digital advertising to maintain and enhance expertise.

Reporting Structure:

• Directly report to the Senior Client Solutions Manager, providing updates on progress and key outcomes.

Requirements & Qualifications

Experience:

• 6-12 months of hands-on experience in a tech publisher, digital media agency, graduate scheme, or apprenticeship.
• Previous exposure to YouTube and/or digital video is highly desirable.
• Experience with digital media buying, programmatic platforms, or managing digital campaigns is strongly preferred.

Technical Skills:

• Entry level knowledge of Excel, including calculations and graph creation.
• Familiarity with Salesforce or similar CRM systems is an advantage.
• Google Ads or YouTube certifications are a plus.

Professional Attributes:

• Highly organised and detail-orientated.
• Strong communication skills-verbal, written and interpersonal.
• Motivated to learn and implement gold standard client servicing and keep on the pulse of the evolving digital landscape.
• Thrives in a fast-paced environment with a proactive and adaptable attitude.
• Demonstrates professionalism, integrity and ethical standards at all times.

• A passion for continuous learning and professional growth in the digital media space.

About Channel Factory

Founded in 2010, Channel Factory is an award-winning marketing technology company that helps top global brands and agencies maximize YouTube advertising. Recognized as a technology innovator by Cynopsis and one of the fastest-growing companies by Inc., Channel Factory has served over three hundred of the Fortune 500 in delivering scalable, brand-safe, contextually aligned YouTube advertising software and services. By tapping into the deepest proprietary data pool on the market, the company enables highly customized, contextually aware, and dynamically optimized campaigns and provides industry-leading performance for a portfolio of clients across all industries.

Channel Factory is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organisation, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Channel Factory makes hiring decisions based solely on qualifications, merit, and business needs at the time. The company also has employee resource groups focusing on encouraging inclusion and diversity in the workplace, including an LGBTQ+ committee.