Jet2 Duty Manager - Edinburgh Airport

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Overview

Jet2 Duty Manager

Salary: Competitive

Contract: Permanent

About the role:

To effectively manage and grow the partnership between the two companies and secure joint future
successes; To utilise a multi-skilled and fully flexible dispatch, passenger services, and ramp
workforce to consistently meet customer expectations within pre-agreed budget limits and service
level agreements, in a professional manner.

Responsibilities

To develop and maintain the partnership with Jet2 at Edinburgh Airport

• Directly accountable for all areas of the Jet2 operation at Edinburgh Airport on a day to day
(shift-by-shift) basis.

• To develop and maintain the partnership with Jet2 at Edinburgh Airport
• To develop and maintain effective and productive working relationships with all service
partners, continually monitoring performance standards to ensure KPIs are achieved.
• To develop agree and implement (then monitor) operational plans to ensure the business
targets are met.
• To analyse all delays and establish RCA processes to ensure non repeat of occurrences.
• To clearly identify all legislative, regulatory, statutory and procedural requirements placed
upon the station and recommend operational areas of improvement.
• To lead, complete and develop prompt accurate recording of incidents and delay/service
failures.
• To contribute to overall business plans and strategy as a member of the management team
and to undertake projects at the request of senior management to develop and exploit fully
commercial and business improvement opportunities.
• To develop agree and implement then monitor financial plans to ensure all business and
commercial opportunities are exploited.
• Undertaking of any other duties as required by the Company.

Measures of Performance

• Stations partnership/relationship develops and is commercially strong.
• Performance is managed against budget and no overspend is attributed to the service
provided to the carrier.
• Demonstration of understanding of the partnership needs and implementation of ideas.
• Punctuality and service targets are achieved and exceeded and demonstrated statistically.
• All internal and customer feedback to be addressed promptly and effectively.
• Realistic solutions are presented and implemented timely and effectively.
• Service delivery failures minimized and controlled.

Qualifications

Knowledge, Skills and Experience

• Significant experience of managing the ground handling operations of both airside and
  landside.
• Minimum of 4 GCSE's grade A-C including English and Maths (or equivalent).
• Evidence of a high level of people, customer and business management skills including leadership, strategic planning, finance and communication skills.
• Good working knowledge of the statutory and procedural obligations of the business including health and safety, employment and security issues.
• Significant experience of managing large customer relationships and change.
• Significant experience of producing statistical information and developing implementing and monitoring new operational ideas.
• Experience of managing ground handling operations on behalf of a large volume charter carrier.
• Excellent oral and written communications.
• Computer literacy (Word, Excel, PowerPoint) will be considered an advantage.
• Ability to multi-task and work effectively in a fast-paced environment.
• Ability to work closely with other departments and managers.
• Excellent attention to detail.
• As and when, travel may be required between Swissport sites, with overnight stays when required.

Desirable:
• Previous business transition experience in large customer operations desirable.
• Demonstratable experience operating in senior aviation roles desirable.