J&B Customer Services Executive-Cellarer

Job Title: J&B Customer Services Executive-Cellarer

Location: London

About the Justerini & Brooks team:

For 275 years, we have been leaders in the fine wine and spirits industry, earning Royal Warrants since King George III for our world-renowned portfolio and services. Our team continues to seek out the best wines and spirits globally.

About the Role:

Join Cellarers Wines Ltd in the Justerini & Brooks Operations Team. Cellarers (Wines) Ltd is the wine and spirit storage company for Justerini & Brooks' customers, it services 4500 private customers and holds c 250,000 cases of wine and whisky totalling c£450m. The role sits alongside the Customer Relations team and Logistics team in the Operations team. You will work across J&B's operational and commercial teams, as well as with our warehousing and distribution partners, to manage the administration of private customers' wine portfolios. You'll have daily direct contact with J&B customers on email and phone. You'll arrange deliveries out and into our warehouse for customers, manage the annual storage charging cycle, you'll investigate discrepancies in record keeping and any problems on delivery. You'll also have the chance to work with our web development team on enhancing the personal cellar offering for customers.

You'll be an ambassador for Cellarers and Justerini & Brooks. Join us and contribute to the future of the fine wine and spirits industry.

Experience/Skills/Capabilities Required

- Passionate about customers
- Strict attention to detail and an inquisitive attitude
- Experience working with third parties, suppliers, and customers
- Strong interpersonal and communication skills (verbal, written, and presentation)
- Ability to work effectively across teams and organisations
- Wine knowledge

Working with Us

Flexibility is key to success. From part-time and compressed hours to different locations our people work flexibly in ways to suit them. Talk to us about what flexibility means to you and we'll work together so that you're supported from day one.

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

• Contemporary work life balance policies and wellbeing activities
• On site gym or subsidised gym membership
• Contributary pension scheme
• Comprehensive health insurance for you and your family
• On site nursery or vouchers
• Annual bonus based on your base salary (dependent on performance)
• 28 days' vacation per annum

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, attitudes, and more.

Ourambitionistocreatethebestperforming,mosttrustedandrespectedconsumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Join us in this vital role and be part of a legacy that shapes the future of the fine wine and spirits industry. Character is everything.

Feel inspired? Then this may be the opportunity for you.]]>